Job Purpose:
Provide leadership and oversight of Network Services operations, including WAN, LAN, wireless, SD-WAN, and network security platforms
Oversee daily operational activities, including incident management, problem resolution, and service availability
Serve as escalation point for high-priority network and infrastructure issues
Coordinate and prioritize workload across Network Services teams, including infrastructure and security-focused functions
Support ongoing and planned initiatives, including:
SD-WAN implementation and optimization
Network monitoring and observability tools (e.g., ThousandEyes, AppDynamics)
ecurity integrations (e.g., Secure Workload, NGFW, identity services)
Provide vendor coordination and oversight for network-related services and contracts
Ensure compliance with Agency security standards, policies, and regulatory requirements
Participate in change management processes and ensure proper documentation and approvals
Collaborate with Infrastructure Engineering, Data Center, Telecom, and Security teams to support cross-functional initiatives
Provide status reporting, risk identification, and mitigation planning to leadership
Maintain documentation of network architecture, processes, and operational procedures
Support knowledge transfer and continuity planning for the return of the permanent Network Services Manager
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. |
| Years | Required/Preferred | Experience |
| 7 | Required | Minimum of seven (7) years experience performing supervisory/management work including providing clear direction to subordinates; promoting teamwork and motivating others to accomplish goals. |
| 7 | Preferred | Minimum of seven (7) years of experience with administration, maintenance, and design of Cisco VoIP solutions is required. |
| 5 | Preferred | Minimum of five (5) years experience managing a networking team in a highly complex environment. |
| 5 | Preferred | Experienced with implementation and support of 24x7x365 network, voice, and video environment. |
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