PHP Support Engineer

Role Descriptions:



PHP Support Engineer

Hands-on PHP engineer providing production support, bug resolution, and performance optimization for web applications. Acts as the technical bridge between engineering and operations owning issue triage, root cause analysis, and timely fixes in live environments.



Key Responsibilities



Production Support: Monitor, triage, and resolve PHP application issues across production environments within defined SLAs

Aware of Web Application Development Lifecycle

Bug Fixes & Patches: Diagnose and fix defects in PHP codebases; deploy hotfixes with minimal downtime

Knowledge of tools: Splunk, Tableau

Root Cause Analysis: Investigate recurring failures, document findings, and implement permanent solutions

Code Review & Quality: Review PHP code for bugs, security vulnerabilities, and performance bottlenecks

Database Support: Write and optimize SQL queries; troubleshoot database-related application issues (MySQL / PostgreSQL)

API Support: Debug and support RESTful API integrations and third-party service connections

Documentation: Maintain runbooks, incident logs, and known-error knowledge base