Job Title: Business Process Manager
Duration: 12 Months+ CTH
Location: Baltimore, MD (Remote)
Twice a month onsite (Primarily remote)
Lead the discussions, to change the business requirement, able to guide the leaders, provider data transformations, changing the behavior of the cohesive business process.
Leading the projects, prior experience with talking to leaders and been able to transform the business process.
PURPOSE:
This position will play a key role in delivering on all aspects of enterprise wide, cross functional process management initiatives including developing process architecture and hierarchy, process transformation, process automation and reengineering. The incumbent will function as a champion of process improvement methodologies and implementation throughout the organization. This individual will help drive the measurement of business effectiveness, research business processes and practices and analyze process data to develop and implement sustainable, repeatable and quantifiable operational and strategic process improvement. This individual will be part of Provider Business System team leadership that will drive process improvement initiatives and bring efficiency, effectiveness and a culture of continuous improvement to the department.
Must have previous Provider data experience working with leadership on provider data issues, accuracy, and provider data interactions with claims and claims platforms. Knowledge of Salesforce and Facets is required.
Previous demonstrable experience with reporting to leadership and working remotely with teams is preferred.
ESSENTIAL FUNCTIONS:
40% Develop industry standard best practices for process management, innovation and continuous improvement across the enterprise
25% Develop framework to align process architecture with strategic business capabilities and govern linkages. Ensures that policies and procedures align with corporate vision
20% Develop core program framework, governance structure, tools and templates for delivering cross functional process improvement initiatives
15% Manage resources (change agents and champions) within a matrix environment to lead process improvement initiatives across the enterprise. Engage in training activities with change agents and champions to develop this capability and skill set across the enterprise.
Qualifications
Experience: 10 years relevant business process specialization (i.e. business process management, consulting or other applicable business process transformation experience).
Preferred Qualifications
Proficient in Microsoft Office programs., Advanced
Knowledge of web based applications and documentation tools., Expert
Excellent communication skills both written and verbal., Expert
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