Technical Lead NICE CXONE - Remote - Contract - Lorven Technologies Inc.

Position: Technical Lead NICE CXONE
Location: Remote
Duration: Contract

Job Description:

• Bachelor's degree in Computer science or equivalent, with minimum 12+ Years of relevant experience
• Must Have NICE InContact and/or NICE CXone: 5 years (Required)
• Must Have scripting in NICE CXOne Studio: 3 years (Required)
• Must Have Restful Webservices / API: 5 years (Preferred)
• Should have Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]
• NICE CXONE InContact Contact Center Engineer - Looking for lead developer who working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions.
• Confident in a client facing role and possess the ability to manage multiple stakeholders.
• Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
• Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).
• Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
• Skills based routing design and implementation for voice, chat, email, and SMS contact center technology
• Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
• Understand business requirements with the ability to translate to technical requirements
• Prepare design documents based on business requirements for the application development
• Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
• Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
• Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets.
• Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement.