Help Desk Specialist

This role is contingent upon a contract award. ICF is seeking a Help Desk Specialist to support an enterprise Salesforce services environment for a federal health client. This role will focus on user support, issue intake, troubleshooting, escalation coordination, stakeholder communications, knowledge base maintenance, and support for release and training activities. The ideal candidate has experience supporting business users in a structured help desk or application support environment. This ro

JD In this role as Consultant for Asset and Configuration Management, you will be responsible for the design, defining governance structure, conducting process and tools training and providing directions for continuous improvement of this process. You will be the accountable to ensure alignment of the process with organizational goals and ITIL best practices. You will collaborate with stakeholders across IT and business units to drive process excellence, maintain service quality, and enhance op

Job ID: 2611794 Location: Remote Work, VA, US Date Posted: 2026-05-15 Category: Information Technology Subcategory: Technical Support Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: None Potential for Remote Work: ORA_REMOTE Description ? SAIC has several openings for a Fully Remote, Help Desk Agent I supporting The Virginia Information Technology Agency (VITA) Program. Our Help Desk is the 24x7x365 single point of

Day to Day Responsibilities(Being thorough in this section will allow the suppliers to pre-identify candidates more accurately.) Short DescriptionAt the IT Service Desk, we deliver Customer Excellence Focused Support to our end users by leveraging cutting-edge technology with our IT Service Management products and self-service/automated solutions for our customers. The Service Desk Support Analyst will report to the IT Supervisor. In this role, you will be responsible for the remote support to u