Position: Project Manager III - Dynatrace OneAgent Upgrade & Global Settings (Observability) - Airlines Experience
Location: Remote
Duration: Contract
Job ID: 175608
Job Overview: We are seeking a hands-on Technical Project Manager III to lead the Dynatrace OneAgent upgrade work and associated Global Settings workstreams across cloud and on-prem environments. The ideal candidate will coordinate cross-functional stakeholders, including application owners, platform teams, and Dynatrace vendor partners, to drive the project into production readiness. This role will also focus on operationalizing a repeatable, low-risk cadence for future upgrade cycles and tenant/global configuration changes.
Responsibilities: - Independently manage the Dynatrace OneAgent Upgrade project, including phased rollout, automated and manual validation, issue triage, rollback execution, and remediation.
- Lead the planning and execution of Dynatrace Global Settings updates across tenants, ensuring minimal production impact and creating enterprise standards for global configuration management.
- Maintain project artifacts such as project plans, RAID logs, dependency trackers, decision logs, runbooks, and SteerCo reporting materials.
- Communicate effectively with application teams, platform engineering, support, and executive stakeholders, preparing concise SteerCo materials and addressing risks proactively.
- Deliver operational handoff materials, including validated runbooks, acceptance criteria, automation scripts, and a repeatable cadence for future upgrades and global settings updates.
- Own project-level tracking and reporting artifacts, including integrated status updates, operational readiness dashboards, RAID logs, and dependency trackers.
- Provide daily status reporting during change windows and produce SteerCo-ready materials and post-change validation reports.
Qualifications: - 3+ years of experience in technical project management, with demonstrable expertise in leading observability/monitoring platform upgrades or equivalent platform change programs.
- Proven experience delivering enterprise upgrades across Linux, Windows, and Kubernetes (including Operator upgrades).
- Strong competency in change and release management for production systems, including patch cycles, planned host restarts, and change windows.
Key Skills & Competencies: - Project delivery expertise, including planning, scheduling, risk and dependency management, and RAID ownership.
- Familiarity with observability tooling, particularly Dynatrace OneAgent and Dynatrace Operator.
- Proficiency in change control, including release planning, rollback design, and controlled restart approaches to minimize impact.
- Strong communication skills, with the ability to present updates to executive stakeholders and create detailed program artifacts.
- Collaboration skills to coordinate with application owners, infrastructure teams, Dynatrace contacts, and platform operations.
- Adaptability to work effectively across mixed delivery models, legacy and modern tech stacks, and organizational complexities.
- Ability to remain calm under pressure, maintaining clarity and forward progress amid ambiguity and competing priorities.
- Proactive risk and issue management, with a focus on early identification, escalation, and mitigation of risks and dependencies.
- Experience in producing integrated project dashboards, RAID/dependency trackers, and executive-level reporting.
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br>
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Pay Range: $60- $65
The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
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