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Desktop Side Support Engineer

New York, NY, US • Posted 6 hours ago • Updated 3 hours ago

Contract Corp To Corp

Contract W2

12 Months

No Travel Required

Able to Sponsor

On-site

Depends on Experience

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

VPN
LAN/WAN
and VoIP

Summary

Desktop Side Support Engineer (96093-1)

New York, NY

12+ Months

ROLE_DESCRIPTION -
Job Title: Desk Side Support Engineer / Desktop Support Engineer Role Summary: Provide onsite and remote technical support to end users for desktops, laptops, peripherals, operating systems, business applications, and network connectivity issues. Responsible for incident resolution, service requests, hardware lifecycle management, and ensuring a high level of customer satisfaction. Key Responsibilities Provide Level-1/Level-2 desktop support for users.
Install, configure, and maintain desktops, laptops, printers, and peripherals.
Troubleshoot Windows OS, Microsoft Office, Outlook, Teams, OneDrive, and other enterprise applications.
Respond to incidents and service requests within defined SLA timelines.
Perform hardware diagnostics, part replacement coordination, and vendor follow-up.
Support software installations, upgrades, and patch management.
Assist with PC imaging, deployment, and user migrations.
Configure and support network connectivity, VPN, LAN/WAN, and VoIP devices.
Maintain asset inventory and documentation.
Coordinate with L3 teams and infrastructure teams for complex issues.
Conduct routine preventive maintenance and health checks on end-user devices.
Provide technical guidance and user training when required.

Required Technical Skills
Windows 10/11 Administration
Microsoft 365 / Office 365
Outlook, Teams, OneDrive Support
Desktop & Laptop Troubleshooting
Active Directory User Administration
SCCM / Intune (preferred)
Basic Networking (DNS, DHCP, VPN, LAN/WAN)
PowerShell scripting (preferred)
Ticketing tools such as ServiceNow or Jira
Hardware troubleshooting and replacement coordination
Soft Skills Excellent customer service orientation
Strong communication skills
Problem-solving and analytical thinking
Ability to work under pressure and meet SLAs
Team collaboration and coordination skills
Typical Experience Desk Side Support Lead: 8+ years Skills: Digital : Windows Virtual Desktop~Windows Servers
Experience Required: 6-8

Skills:

Category	Name	Required	Importance	Experience
SkillCategoryTest1_MN	Digital : Windows Virtual Desktop	Yes	1	2-4 years

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTL149247
Position Id: 9016710
Posted 6 hours ago

Contact the job poster

Ashok Kumar

Key Business Solutions, Inc. Recruiter @ Key Business Solutions, Inc.

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