GovCIO
GovCIO

HQ Support Lead

Springfield, VA, US • Posted 14 days ago • Updated 3 hours ago
Full Time
On-site
USD $94,150.00 - 140,000.00 per year
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Job Details

Skills

  • Technical Support
  • Recruiting
  • Training
  • Customer Support
  • Management
  • Field Service
  • Asset Management
  • Inventory
  • Videoconferencing
  • Cabling
  • Strategic Management
  • Leadership
  • Conflict Resolution
  • Problem Solving
  • Security Clearance

Summary

GovCIO is currently hiring for a HQ Support Lead in Springfield, VA. This position is on site.

Responsibilities

  • Leads IT support operations for TSA's HQ sites
  • Provides technical and management leadership for major IT field support services across all HQ sites and locations, establishing goals and plans that meet project objectives
  • Directs and controls all international field support activities, having overall responsibility for management, methods, and staffing to ensure technical requirements are met
  • Oversees technical support to federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resources
  • Ensure support engineers complete mandatory and job-related training
  • Directs specific IT Field Services tasks, including deskside support, mobility support, deployment services, Operations and Maintenance (O&M), asset management inventory assistance, and video conferencing and A/V O&M, and local on-site cabling

Qualifications

High School with 9+ years of IT customer support engineering experience (or commensurate experience)
  • 8 years experience in managing, directing, and leading IT Field Services in a HQ setting, including deskside support, mobility support, deployment services, asset management inventory assistance, video conferencing and A/V O&M, and local on-site cabling
  • Possesses strong strategic management leadership and interpersonal skills, applies domain expertise to make decisive problem-solving decisions, and effectively plans and coordinates complex project implementations

Clearance Required: ship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $94,150.00 - USD $140,000.00 /Yr.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10443217
  • Position Id: 9010
  • Posted 14 days ago

Company Info

About GovCIO

GovCIO is a rapidly growing provider of advanced technology solutions and digital services for the federal government. Combining our extensive federal experience with the latest innovations in IT and disruptive approaches, our experts develop comprehensive solutions to meet the most pressing demands of today’s government agencies. From the U.S. military to Health and Human Services, we have an impressive track record of helping our customers optimize how they operate.

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

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