Program Manager

Key Responsibilities

1. Stakeholder Engagement &Business Requirements Gathering

• Identify and analyze stakeholders needs, expectations, and influence.
• Conduct discovery meetings, interviews, or workshops to gather business requirements.
• Document and validate project objectives, business processes, and requirements.
• Ensure alignment between business goals, requirements, and project scope.
• Maintain a stakeholder engagement plan throughout the project lifecycle.

2. Project Planning

• Develop comprehensive project plans including timeline, milestones, resource needs, budget, quality standards, and communication plans.
• Create Work Breakdown Structures (WBS) and RACI matrices.
• Coordinate with business leaders, SMEs, IT teams, and vendors to define and plan project tasks.

3. Execution & Monitoring

• Oversee project execution and track progress against the project plan.
• Provide regular status updates using dashboards, reports, and meetings.
• Address issues, deviations, or bottlenecks promptly.
• Facilitate effective communication among project team members and stakeholders.

4. Risk & Change Management

• Identify, assess, and document project risks using risk workshops and analysis tools.
• Maintain a risk register and implement mitigation plans.
• Manage scope, schedule, and budget changes through a formal change control process.

5. Resource & Vendor Management

• Plan and coordinate business and IT resource allocation.
• Support vendor onboarding, technical requirement definition, and compliance activities.
• Ensure seamless collaboration with quality, security, and architecture teams.

6. Communication & Reporting

• Develop and maintain communication plans tailored to each stakeholder group.
• Lead status meetings, steering committees, risk reviews, and quality meetings.
• Present clear, concise project updates and decisions.

7. Quality Assurance & Delivery

• Ensure project deliverables meet quality expectations.
• Support user acceptance testing (UAT), golive strategies, and rollout readiness.
• Conduct lessonslearned and project closure activities.