Help Desk Analyst

Richmond, VA, US • Posted 5 hours ago • Updated 5 hours ago

Contract W2

Contract Independent

No Travel Required

On-site

$25 - $33/hr

Fitment

Dice Job Match Score™

🎯 Assessing qualifications...

Job Details

Skills

Microsoft Office
Help Desk
Troubleshoot

Summary

Role: Help Desk Analyst 4

Location: North Chesterfield, VA

Work Mode: Onsite

Employment Type: Contract

Interview Mode: Only In Person

Job Description

The Help Desk Analyst will support new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event.
The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts.
This includes determining if an employer is qualified to have an account, set up the account, establish account users, assist with getting users access to the employer ePortal, update account information and user information, and perform other duties as assigned.

Knowledge, Skills, and Abilities:

Advanced computer skills are required that aligns with the Job Description Required 8 Years
Ability to multitask and to determine root cause of problems and implement solutions, Required 8 Years
Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions Required 8 Years
customer relations skills Required 8 Years
good verbal and written communication skills Required 8 Years
proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) Required 8 Years

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10460158
Position Id: SR_6540
Posted 5 hours ago

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Help Desk Analyst

Dice Job Match Score™

Job Details

Skills

Summary

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