Microsoft Entra ID Administrator

We are seeking a senior Identity & Access Management (IAM) professional to support and secure a hybrid Microsoft Entra ID and Active Directory environment. This role serves as the highest escalation point for identity-related issues and is responsible for driving identity security, governance, automation, and Zero Trust initiatives.

Key Responsibilities

• Act as Tier 3 escalation support for complex identity, authentication, and access issues.
• Administer and support hybrid Active Directory and Microsoft Entra ID environments.
• Manage Conditional Access, MFA, Privileged Identity Management (PIM), and identity protection controls.
• Troubleshoot Entra Connect, synchronization, federation, and authentication issues.
• Lead incident response, root cause analysis, and problem management activities.
• Implement identity governance solutions, including access reviews, entitlement management, and lifecycle management.
• Support SSO integrations using SAML, OAuth 2.0, OpenID Connect, and SCIM.
• Utilize ServiceNow for incident, change, and identity request management.
• Develop automation solutions using PowerShell, Microsoft Graph, and Azure Automation.
• Partner with Security, Compliance, and Infrastructure teams to maintain audit-ready identity operations.

Required Qualifications

• 5+ years of IAM experience, including 3+ years supporting Microsoft Entra ID in hybrid environments.
• Strong expertise in:
  • Microsoft Entra ID and Active Directory
  • Conditional Access, MFA, and Zero Trust security
  • Privileged Identity Management (PIM)
  • Hybrid identity troubleshooting and federation
  • ServiceNow ITSM and identity workflows
  • NetIQ identity governance solutions
• Advanced PowerShell scripting and automation experience.
• Experience supporting security, compliance, and audit requirements.
• Microsoft certifications such as SC-300, SC-200, SC-100, AZ-104, or MS-102.
• Experience with Entra ID Protection, Defender for Cloud Apps, and phishing-resistant MFA (FIDO2, Windows Hello for Business).
• Experience in regulated or highly audited environments.
• Familiarity with ITIL-based operational practices.
• Strong security-first and Zero Trust mindset.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication, documentation, and stakeholder management skills.
• Ability to lead identity initiatives and drive continuous improvement.