Hansen Talent Group is hiring a Workstation Support Analyst to provide desktop support, workstation administration, and end-user technical assistance in a fast-paced enterprise environment. This role is responsible for supporting hardware, software, imaging, and ticket resolution while ensuring users receive timely and effective technical support.
Location: Onsite – Nashville, TN
What You''ll Do
• Configure, install, maintain, and troubleshoot desktop hardware and software
• Provide technical support and guidance to end users for workstation and application issues
• Monitor and manage support tickets through the dispatch system
• Support workstation imaging, software deployments, and application packaging activities
• Maintain security configurations and ensure compliance with established standards
• Document solutions, configurations, and support procedures
• Assist with hardware inventory management, asset tracking, and equipment replacement
• Collaborate with other IT teams to resolve escalated issues and improve support processes
• Stay current on emerging technologies and workstation support best practices
What You''ll Need
• Associate degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Technical support or desktop support experience
• Experience supporting Windows workstations, desktop applications, and end-user computing environments
• Understanding of operating system imaging concepts and deployment processes
• Strong troubleshooting, customer service, and communication skills
• Ability to provide technical guidance and user training when needed
• Familiarity with workstation hardware, software, and peripheral devices
Preferred Qualifications
• A+ Certification
• ServiceNow experience
• Experience supporting enterprise desktop environments
• Knowledge of Active Directory, DNS, DHCP, VPNs, and general networking concepts
• Experience supporting overall IT infrastructure operations
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