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Xstore L3 Production Support SME

Hybrid in Toronto, ON, CA • Posted 6 hours ago • Updated 5 hours ago

Contract Independent

12 Months

No Travel Required

Hybrid

Depends on Experience

Fitment

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Job Details

Skills

Network Layer
Regulatory Compliance
Production Support
Root Cause Analysis
Technical Support
Point Of Sale
Oracle
Offshoring
Linux
Java
Xstore L3 Production Support SME

Summary

Role: Xstore L3 Production Support SME

Location: Toronto, ON-Canada | Remote role

Duration: Long Term Contract

Shift Preference:

Candidate must be flexible to support UK time zone (based on project needed)
Must be flexible to support Weekdays (offshore hours) and Weekend on call

Role Summary

KEY RESPONSIBILITIES

Experience: 8–12+ Years | 5+ Years Xstore
Xstore Version: v21 or above (mandatory)

L3 Production Support

Own & resolve complex L3 Xstore incidents across EU clients
Lead RCA investigations; present findings to customer leadership
Drive permanent fixes to eliminate recurring issues
Manage escalations; final tech point before Oracle SR

Customer & Team

Primary technical contact for European retail accounts
Present solutions, RCAs & config change proposals to stakeholders
Lead & mentor L3 Xstore support engineering team
Own technical sign-off for Xstore production config changes (CAB)

KEY RESPONSIBILITIES

L3 Production Support
Own & resolve complex L3 Xstore incidents across EU clients
Lead RCA investigations; present findings to customer leadership
Drive permanent fixes to eliminate recurring issues
Manage escalations; final tech point before Oracle SR

Customer & Team

Primary technical contact for European retail accounts
Present solutions, RCAs & config change proposals to stakeholders
Lead & mentor L3 Xstore support engineering team
Own technical sign-off for Xstore production config changes (CAB)

Core Technical Hands-On Skills

SQL – complex queries for diagnosis & PosLog analysis
Log analysis – correlate Xstore/EFTLink/OROB logs to RCA
Deployment & patching – Xenvironment rollout, upgrades
XML/property config files & environment-level overrides
Java diagnostics – stack traces, thread dumps, logs
POS hardware – terminals, fiscal devices, PIN pads, printers
OS-level (Linux/Windows) – process, network, service mgmt
Promotions, loyalty, PosLog, sales & return flows

WHY THIS ROLE STANDS OUT

A deeply technical, hands-on SME role at the intersection of enterprise POS support, European retail compliance, and Oracle Xstore configuration delivery.

Primary technical escalation for European retail POS clients
Own RCA, solutioning & customer presentations end-to-end
Deliver small-scale Xstore config changes in production
Lead & mentor a cross-functional support team
Navigate EU fiscal, payment & GDPR compliance

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90887977
Position Id: 8969483
Posted 6 hours ago

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