Desktop Support Technician

Hybrid in Buffalo, NY, US • Posted 8 hours ago • Updated 8 hours ago
Contract Independent
Contract W2
6 Months
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • desktop
  • laptop
  • VPN
  • mobility

Summary

What You'll Need to Have:

  • Strong experience with troubleshooting desktop, laptop, VPN, mobility, and application-related issues
  • ServiceNow experience is required
  • Ability to provide polished, professional support to senior-level executives
  • Strong verbal and written communication skills with the ability to communicate technical concepts clearly
  • Experience handling escalated technical incidents and coordinating with multiple technology teams
  • Proven customer service and customer support skills
  • Strong onsite support experience in an enterprise environment
  • Experience identifying issue trends and assisting with investigations and remediation
  • Ability to prioritize and manage multiple work assignments effectively
  • Minimum 3 years of related technical support experience preferred; 5+ years strongly preferred
  • Preferred Qualifications:
  • Experience supporting enterprise environments and executive leadership teams
  • Associate degree in a technology-related field

Certifications or specialized technical training

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91102852
  • Position Id: 8969348
  • Posted 8 hours ago
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