Cisco IVR Developer

New York, NY, US • Posted 10 hours ago • Updated 10 hours ago
Contract W2
Contract Corp To Corp
2 Years
No Travel Required
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • Cisco IVR Developer

Summary

Hi,
 
Our client is looking for an Cisco IVR Developer- New York City, NY below is the detailed requirement.
 
Job Title: Cisco IVR Developer
Location: New York City, NY
 
Job Description:
 
  • 8+ years of strong experience as an IVR Developer with expertise in both application development and production support.
  • Hands-on experience in designing, developing, and maintaining DTMF-based IVR applications using Cisco Voice Portal (CVP).
  • Strong proficiency in Cisco CVP, VXML, Call Studio, and UCCE, with a deep understanding of IVR architecture and call flows.
  • Expertise in integrating IVR applications with Java-based backend services and enterprise systems.
  • Ability to develop scalable, high-performing, and resilient IVR solutions aligned with business requirements.
  • Hands-on experience in unit testing, troubleshooting, debugging, and performance tuning of IVR applications.
  • Proven capability to provide Level 2/Level 3 production support and drive issue resolution within SLA timelines.
  • Strong analytical and problem-solving skills with the ability to handle complex production incidents and root cause analysis.
  • Flexibility to work in a 24x7 support environment, including rotational shifts and on-call support as required.
  • Excellent communication and stakeholder management skills, with the ability to collaborate effectively across development, testing, and operations teams.
     
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10120137
  • Position Id: 70561-10367-1785769471
  • Posted 10 hours ago
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