Role: Cisco IVR Developer
Location: New York City, NY (Hybrid on-site)
Job Type: Fulltime
Mandatory Skills: Interactive Voice Response Development
8+ years of strong experience as an IVR Developer with expertise in both application development and production support.
Hands-on experience in designing, developing, and maintaining DTMF-based IVR applications using Cisco Voice Portal (CVP).
Strong proficiency in Cisco CVP, VXML, Call Studio, and UCCE, with a deep understanding of IVR architecture and call flows.
Expertise in integrating IVR applications with Java-based backend services and enterprise systems.
Ability to develop scalable, high-performing, and resilient IVR solutions aligned with business requirements.
Hands-on experience in unit testing, troubleshooting, debugging, and performance tuning of IVR applications.
Proven capability to provide Level 2/Level 3 production support and drive issue resolution within SLA timelines.
Strong analytical and problem-solving skills with the ability to handle complex production incidents and root cause analysis.
Flexibility to work in a 24x7 support environment, including rotational shifts and on-call support as required.
Excellent communication and stakeholder management skills, with the ability to collaborate effectively across development, testing, and operations teams.
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