Itsm Analyst

Description

The Entry-Level ITSM Analyst supports the organization's IT Service Management capabilities with a primary focus on the ServiceNow platform. This role is responsible for supporting day to day service management activities within ServiceNow, monitoring service performance, ensuring data quality, assisting with reporting, and supporting continuous service improvement efforts. The ideal candidate is detail oriented, analytical, and interested in building expertise in ServiceNow and IT service management. Key Responsibilities ServiceNow Platform Support Support daily ITSM operations using ServiceNow as the system of record Monitor and manage ServiceNow queues and workflows to ensure work is accurately logged, routed, prioritized, and progressed Perform ticket quality checks to ensure accuracy, completeness, and compliance with defined standards Assist with ServiceNow data maintenance, including service records, user information, and related configurations Support testing and validation of ServiceNow enhancements, configurations, and releases Service Performance & Reporting Support tracking and reporting of service performance using ServiceNow dashboards and reports Assist with creating, running, and maintaining ServiceNow reports and metrics Monitor service data to identify trends, risks, and potential improvement opportunities Support preparation of service review materials and performance summaries Documentation & Governance Support Assist with documenting ServiceNow workflows, procedures, and operational practices Maintain service management documentation related to ServiceNow processes and usage Support governance activities by preparing reports, presentations, and meeting notes Track action items and follow ups related to service performance and improvement initiatives Stakeholder & Team Collaboration Work closely with the Service Desk, technical teams, and service owners to support effective use of ServiceNow Assist with communications related to service performance, service issues, and platform updates Act as a coordination point between operational teams and service management leadership Continuous Improvement Analyze ServiceNow data to identify recurring issues, inefficiencies, and improvement opportunities Support service improvement initiatives and remediation tracking Participate in audits, assessments, and reviews related to ServiceNow usage and service management maturity

Skills

Servicenow, Itil, Itsm, Incident management, Change management, Problem management, Automation, Project management, Itil service management, Management skills, Itil v3, Support

Top Skills Details

Servicenow,Itil,Itsm,Incident management,Change management,Problem management,Automation,Project management

Additional Skills & Qualifications

Stakeholder & Team Collaboration Work closely with the Service Desk, technical teams, and service owners to support effective use of ServiceNow Assist with communications related to service performance, service issues, and platform updates Act as a coordination point between operational teams and service management leadership Continuous Improvement Analyze ServiceNow data to identify recurring issues, inefficiencies, and improvement opportunities Support service improvement initiatives and remediation tracking Participate in audits, assessments, and reviews related to ServiceNow usage and service management maturity

Experience Level

Entry Level
Job Type & Location
This is a Contract to Hire position based out of Kansas City, MO.
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Mar 31, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.