Join Veracity, Where Strategy Meets Impact
At Veracity, we help organizations work smarter, move faster, and adapt with confidence. We’re a business and technology consultancy that partners with companies to optimize performance and successfully navigate change.
But what really sets us apart? Our people.
Our team is made up of strategic thinkers, solution builders, and natural problem-solvers who thrive on collaboration. We work side-by-side with our clients to understand their goals and deliver meaningful, measurable results. Along the way, we stay grounded in our core values: transparency, curiosity, and humility. We believe when our clients succeed, our employees grow, and our communities thrive and everybody wins.
Now Hiring: ServiceNow HRSD Product Owner
We’re looking for a talented ServiceNow HRSD Product Owner to join our growing team. If you’re energized by solving complex challenges, collaborating with smart and supportive teammates, and making a real impact, you’ll fit right in.
What You’ll Do:
- Serve as the primary functional point of contact for ServiceNow HRSD process and product-related questions.
- Partner with HR stakeholders, business users, and technical teams to define and prioritize business requirements.
- Own and manage the HRSD product backlog, including user stories, enhancements, defects, and process improvements.
- Translate business needs into functional requirements and actionable development tasks.
- Provide guidance on HRSD best practices, platform capabilities, and process optimization opportunities.
- Facilitate requirements gathering sessions, workshops, and stakeholder meetings.
- Support configuration discussions and validate solutions align with business objectives.
- Coordinate testing efforts including UAT planning, execution, and issue resolution.
- Drive continuous improvement initiatives across HR service delivery processes.
- Collaborate with cross-functional ServiceNow teams to ensure successful delivery of enhancements and releases.
- Assist with documentation, knowledge transfer, and end-user adoption activities.
What You Bring:
- 5+ years of experience working with ServiceNow solutions in a functional, business analysis, or product ownership capacity.
- Hands-on experience with ServiceNow HR Service Delivery (HRSD).
- Strong understanding of HR processes, workflows, and service delivery operations.
- Experience gathering and documenting business and functional requirements.
- Proven ability to manage stakeholders and communicate effectively with both business and technical teams.
- Experience working in Agile environments and managing product backlogs/user stories.
- ServiceNow Certified System Administrator (CSA) certification required.
- ServiceNow Certified Implementation Specialist – HR Service Delivery (CIS-HRSD) certification required.
- Strong analytical, organizational, and problem-solving skills.
- Bachelor’s degree or equivalent professional experience preferred.
- Consistent, reliable availability and professional accountability
We’re looking for someone who combines technical excellence with curiosity, adaptability, and a collaborative mindset.
Why Veracity?
- A team that values your ideas and expertise
- A culture built on trust, respect, and growth
- Meaningful client work that drives measurable results
- A company that invests in both professional success and community impact
Our Commitment to Equal Opportunity
Veracity Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to disability or status as a protected veteran and any other characteristics protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources at and let us know the nature of your request and your contact information. Requests will be considered on a case-by-case basis.
In addition to federal law requirements, Veracity Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
No 3rd parties, please.
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