Technical Program Manager
Seattle ,WA
Description
· Bachelor’s degree in computer science, Engineering, Business, Information Systems, or a related field, or equivalent practical experience.
· 10+ years of experience leading complex technical programs within retail, eCommerce, digital, or technology-driven organizations.
· 12+ years of experience in technical delivery, software engineering, technical program management, or related technology leadership roles.
· Proven track record delivering large-scale, cross-functional programs across Product, Engineering, Architecture, Infrastructure, Data, and Operations teams.
· Experience leading technical initiatives across commerce platforms, including Checkout, Payments, Order Management, Fulfillment, Post-Purchase Experiences, Returns, Shipping, and Next Generation Commerce capabilities, with an understanding of order and payment integrations, data flows, API contracts, event-driven integrations, and end-to-end transaction lifecycle management.
· Strong technical acumen with a solid understanding of software development lifecycles, APIs, microservices, cloud technologies, integrations, distributed systems, platform architectures, system reliability, observability, performance engineering, scalability, and application security.
· Demonstrated experience managing complex dependencies, technical risk, organizational alignment, and large-scale program execution.
· Exceptional communication, executive stakeholder management, and influencing skills with the ability to drive alignment across technical and business teams.
· Experience establishing governance models, operating rhythms, escalation frameworks, and delivery mechanisms for complex programs.
· Technical program management experience across modern application and platform technologies, including Java-based services, GraphQL, Node.js, React, cloud platforms, Kubernetes, Kafka or comparable event-streaming technologies, and GitLab or comparable CI/CD tooling, with a strong understanding of DevSecOps, automated testing, deployment strategies, and engineering excellence practices.
· Strong experience with Agile delivery methodologies and tools such as Jira, Confluence, Smartsheet, and related planning platforms.
· Experience leading platform modernization, cloud transformation, and highly distributed enterprise technology programs, including infrastructure as code, resilience and disaster-recovery planning, production observability, performance optimization, secure delivery practices, and operational readiness.
