Credentialed Trainer (Epic)

Key Responsibilities

1. Training Delivery & Facilitation

• Conduct instructor-led training sessions (in-person and virtual) for physicians, clinicians, and non-clinical staff.
• Facilitate study halls, user settings labs, and interactive learning sessions.
• Apply adult learning principles to maximize learner engagement and retention.

2. Classroom & Training Environment Management

• Prepare physical and virtual classrooms, training materials, and participant rosters.
• Ensure all learning resources and technology platforms are ready before training sessions.
• Address learner questions and provide timely follow-up support.

3. Competency Assessment & Performance Tracking

• Administer end-user proficiency assessments.
• Monitor learner readiness and report training outcomes.
• Support efforts to ensure staff are prepared for live system usage.

4. Curriculum Development & Continuous Improvement

• Collect and analyze training feedback and performance metrics.
• Collaborate with Principal Trainers to refine lesson plans, job aids, and training materials.
• Assist in developing user support resources and reference guides.

5. Go-Live & End-User Support

• Provide at-the-elbow support during Epic go-live events.
• Assist users in navigating workflows and resolving issues in real-time clinical environments.
• Serve as a resource for troubleshooting and workflow guidance.

6. System Testing & Quality Assurance

• Test training environments, lesson plans, and workflows.
• Validate training content against system upgrades and new Epic builds.
• Ensure training materials accurately reflect current system functionality.

Required Qualifications

• Ability to obtain Epic Credentialed Trainer status within 6 weeks of assignment, including:
  • Completion of assigned Epic training tracks.
  • Successful teach-back presentations.
  • Passing credentialing examinations with a minimum score of 85%.
• Strong communication, presentation, and facilitation skills.
• Ability to work independently and collaboratively across multiple teams.
• Flexibility to adapt to changing training content and delivery methods.
• Strong interpersonal skills with a customer-focused approach.
• Proficiency in Microsoft Office Suite and Zoom.
• Enthusiasm for technology adoption and commitment to promoting Epic best practices.

Preferred Qualifications

• Associate's degree or higher, or equivalent relevant experience.
• Experience in adult education, instructional design, or learning management systems (e.g., Cornerstone OnDemand).
• Previous training, facilitation, coaching, or preceptor experience.
• Healthcare or clinical environment experience.
• Knowledge of change management principles and practices.
• Prior Epic Credentialed Trainer certification or Epic implementation experience.

Key Success Factors

• Excellent training and presentation abilities.
• Strong customer service and learner support skills.
• Adaptability in fast-paced implementation environments.
• Ability to build credibility with clinical and operational stakeholders.
• Commitment to continuous learning and process improvement.