SAP IS-U Customer Service Consultant

Job Title: SAP IS-U Customer Service Consultant

Location: Remote

Job Summary

STAFFXPERT LLC is seeking an SAP IS-U Customer Service Consultant on behalf of our client in a remote environment. This role requires a seasoned professional with strong functional expertise in the Utilities domain, responsible for configuring, implementing, and supporting SAP IS-U Customer Service processes. The ideal candidate will ensure efficient customer lifecycle management, including move-in/move-out processes, billing inquiries, and service request handling.

Key Responsibilities

• Configure, implement, and support SAP IS-U Customer Service (CS) module

• Manage end-to-end customer lifecycle processes, including move-in, move-out, transfers, and service requests

• Collaborate with business stakeholders to gather requirements and translate them into functional solutions

• Maintain and enhance customer master data, including Business Partner and Contract Accounts

• Ensure seamless integration with key IS-U components such as FI-CA, Billing & Invoicing, and Device Management

• Troubleshoot and resolve functional issues to ensure system stability and performance

• Develop functional specifications and support testing activities including SIT and UAT

• Provide documentation and user support as needed

Required Qualifications

• Proven experience working with SAP IS-U Customer Service module

• Strong understanding of:

  • Business Partner and Contract Accounts

  • Customer master data processes

  • Utility-specific customer workflows

• Experience with integration across:

  • FI-CA (Contract Accounts Receivable & Payable)

  • Billing & Invoicing

  • Device Management

• Excellent analytical, problem-solving, and communication skills

• Ability to work independently in a remote environment

Preferred Qualifications

• Experience in full lifecycle SAP IS-U implementations

• Exposure to SAP S/4HANA for Utilities

• Prior experience in utilities industry (electricity, gas, or water sectors)

• Strong stakeholder management skills