Location: Wahiawa, HI
Description: ompany: Prime to the Air Force
Position: Field service technician
Location: Hickam Airforce Base
Duration: Direct hire/permanent position
Clearance requirement: Secret or higher
Certification requirement: Must have an active Security +
We are searching for experienced Field Service Technicians to support Hickam Air Force Base.
Individuals selected for this role will support enlisted personnel in providing end-user support and provide technical support for the following:
- Desktop hardware, software, and peripherals. Install, configure, and troubleshoot desktop operating systems (Windows, macOS, Linux) and software applications. - Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals. - Set-up and maintain user accounts, permissions, and passwords. - Respond to tickets and requests for technical assistance in a timely manner. - Collaborate with other IT teams to escalate and resolve complex technical issues. - Maintain accurate records of hardware inventory and software licenses. - Perform routine maintenance tasks, such as software updates and system backups. - Epending on the specific requirements of the org
Requirements:
- Current CompTIA Security+ or equivalent DOD baseline certification
- Minimum of 6 years of experience supporting Windows desktop/laptop/PCs and other
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