Job Title : ESRI Admin / Architect role
Location : Remote (Must be able to work in West Coast or Mountain Time Zones)
Eligibility:
Bachelor s degree in Engineering / Computers / Electronics / IT / GIS
Excellent communication and presentation skills
Minimum 15 years of experience with at least 5 years relevant experience with GIS applications.
Good to have:
Previous experience working with service desk systems in an IT environment desirable.
Experience working with an Engineering company.
Experience working with and supporting FME Desktop (Form) and FME Server (Flow)
Responsibilities:
Manage coordination, serving as the liaison between Jacob s consulting business for Geospatial across all lines of business and Corporate IT in your region.
Manage ESRI ArcGIS enterprise and server administration, including software installation, maintenance, and updates on enterprise servers.
Design and build future GIS systems to meet increasing needs and support our growing geospatial community of users.
Create and maintain documentation related to best practices and standard operating procedures (SOP).
Windows Server and IIS Administration
Utilize ServiceNow ticketing system for user support and change related activities.
Significant experience with relational database management systems (RDMS) such as MS SQL Server and Oracle. Design and customize database schemas and write custom SQL for data querying.
Work with cloud technologies and hosting methodologies (Azure, AWS, Google Cloud Platform)
Author Knowledge Base articles to enable end user self-service.
Measure and refine support delivery for Global Enterprise GIS systems.
Collaborate in a dynamic team environment with IT professionals, scientists, planners, engineers, and Geospatial Teams
Communicate effectively with clients, subcontractors, regulatory agencies, and internal team members.
Define business requirements and configure ESRI technology to meet them.
Experience with ITIL service management concepts and methodologies; certification is a plus.
Excellent interpersonal and telephone skills, organizational, planning skills and willing to talk in front of users.
Proficient in problem resolution, promptly addressing incidents and issues.
Analyse complex technical problems and troubleshooting systems related to ESRI technology such as application servers, databases, webservers, and networks.
Ability to communicate to a global audience.
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