Job#: 3033147 Job Description: IT Service Desk Analyst
Location: Arlington Heights, IL (On-site)
Employment Type: Contract
Rate: $25-$28 per/hr W2
If interested please e-mail your resume directly to Jeremy at ().
Role Overview
This role provides first-level technical support to end-users across different shifts. The position involves troubleshooting hardware and software issues, managing user accounts, and documenting all interactions in a ticketing system. The successful candidate will be a self-driven individual with strong communication skills and the ability to maintain composure under pressure.
Key Responsibilities
- Provide first-level support to customers via phone calls and chat messages.
- Perform password resets and unlock user accounts.
- Troubleshoot hardware and software issues, including mobile devices (iOS/Android) and Citrix virtual desktops.
- Utilize tools such as ServiceNow and Cisco softphone/Jabber.
- Create and document trouble tickets with detailed information and troubleshooting steps.
- Engage in critical thinking and logical troubleshooting practices.
- Follow incident, escalation, and security procedures.
- Communicate with the team regarding trending issues and suggest process improvements.
Required Qualifications
Experience:- 1-2 years of experience in IT technical operations or call/help desk customer support.
- 2+ years of hands-on experience troubleshooting computer hardware or software.
- 2+ years of experience with Windows Operating Systems.
- 2+ years of experience with mobile device troubleshooting on iOS and Android.
- Experience with logging and documenting information in ticket systems.
Technical Skills:- Familiarity with major software applications such as Microsoft Office 365 tools and Adobe Acrobat.
- Ability to listen and write effectively.
Preferred Qualifications
- Experience with macOS is a plus.
- Airport experience is preferred.
Compensation & Benefits
The anticipated pay range for this position is $25.00/hour to $28.00/hour on a W2 basis. Please note that this is a contract role and benefits may differ from full-time positions.
This employer is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. This employer will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Apex uses a virtual recruiter as part of the application process. Click for more details.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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