Job#: 3036642
Job Description:
Provide technical support for corporate and property stakeholders by supporting customer relationship management (CRM) marketing platforms to enable engineering teams and business users to operate efficiently with minimal disruption. This role will support the client's CRM platform tooling - i.e. Braze, Sageflo Radiate, Smartling, ServiceNow, etc. - and provide support for marketing technology initiatives. This role is a
Level 2 IT support role and will require the support engineer to have deep support level knowledge of the marketing platforms and how best to provide support and management of the tooling.
POSITION RESPONSIBILITIES:
Serve as a Level 2 technical support for properties, brands, CRM, Marketing Operations, and internal engineering teams supporting Hyatt CRM products.
Provide primary support for Braze, Sageflo, Smartling tools, with additional support across the client's marketing CMS and personalization products.
Manage and respond to ServiceNow tickets including escalations from Level 1 support.
Ensure timely resolution of service tickets related to access management, onboarding, platform configuration, training, and troubleshooting.
Support user onboarding and offboarding, including permissions, access issues, and platform orientation.
Train staff and stakeholders on CRM and marketing platform usage, processes, and best practices.
Act as a point of escalation to resolve complex technical issues, reducing interruptions to development teams and allowing engineers to remain focused on delivery.
Assist with troubleshooting across integrations, environments, and user workflows in partnership with engineering teams.
Collaborate closely with distributed teams and stakeholders, requiring strong communication skills and alignment with business users and subject-matter experts.
EXPERIENCE AND QUALIFICATIONS:
Must have experience supporting enterprise CRM and marketing technology platforms in a corporate environment.
Experience with Microsoft O365, Citrix, Braze, Smartling, Sageflo, Active Directory, and enterprise ticketing systems (ServiceNow preferred).
Strong experience providing Level 2 technical support, including issue triage, root cause analysis, and escalation management.
Excellent customer service, communication, and stakeholder management skills required.
Minimum of 3 years of large corporate enterprise IT support experience required.
Demonstrated ability to support users across multiple teams, including properties, brands, and engineering organizations.
Must have a genuine desire to provide a high level of customer service and enable others to be successful.
Strong analytical skills, persistence, above-average communication skills, and the ability to work effectively as part of a team.
Demonstrates patience, adaptability, and a methodical, disciplined approach to problemsolving in fast-paced environments.
EDUCATION:
Associate's degree or relevant technical certification required; Bachelor's degree preferred.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: apexsan
- Position Id: BHJOB2374_3036642
- Posted 12 hours ago
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