ConnectWise Cloud Specialist (Remote)

Remote in Savassi, MG • Posted 47 minutes ago • Updated 47 minutes ago

Full Time

On-site

Fitment

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Job Details

Skills

GMI
Lifecycle Management
Finance
Sales
Optimization
Workflow Optimization
Service Desk
Routing
Service Level Management
Billing
Contract Management
Analytics
KPI
SLA
Operational Efficiency
Continuous Improvement
Leadership
Data Quality
Auditing
Documentation
Training
User Guides
Standard Operating Procedure
Business Process
Integration Management
PSA
Cloud Computing
Value At Risk
IT Service Management
Management
Reporting
Dashboard
Workflow
Service Delivery
Analytical Skill
Problem Solving
Conflict Resolution
Microsoft Excel
ConnectWise
Microsoft Power BI
MSP
Cyber Security
Managed Services
Professional Services
API

GMI
Lifecycle Management
Finance
Sales
Optimization
Workflow Optimization
Service Desk
Routing
Service Level Management
Billing
Contract Management
Analytics
KPI
SLA
Operational Efficiency
Continuous Improvement
Leadership
Data Quality
Auditing
Documentation
Training
User Guides
Standard Operating Procedure
Business Process
Integration Management
PSA
Cloud Computing
Value At Risk
IT Service Management
Management
Reporting
Dashboard
Workflow
Service Delivery
Analytical Skill
Problem Solving
Conflict Resolution
Microsoft Excel
ConnectWise
Microsoft Power BI
MSP
Cyber Security
Managed Services
Professional Services
API

Summary

Role Summary

GMI is seeking a Contract ConnectWise Cloud Specialist to administer, optimize, and support the company's ConnectWise environment. This individual will serve as the primary subject matter expert responsible for platform administration, workflow automation, ticket lifecycle management, agreement administration, reporting, integrations, and user adoption.

The ideal candidate brings deep hands-on experience with ConnectWise PSA/Cloud, understands MSP business processes, and can identify opportunities to improve operational efficiency across Service Delivery, Customer Success, Operations, Finance, and Sales.

Key Responsibilities

ConnectWise Administration

Administer and maintain ConnectWise Cloud/PSA platform configurations.
Create and manage service boards, statuses, workflows, ticket types, and security roles.
Maintain system integrity, governance standards, and user permissions.
Support system upgrades, enhancements, and platform optimization initiatives.

Workflow Optimization

Analyze current business processes and recommend operational improvements.
Automate repetitive tasks through workflows, notifications, and routing rules.
Standardize ticketing, documentation, escalation, and service delivery processes.
Improve technician efficiency and reporting accuracy.

Service Delivery Support

Support service desk, managed services, and project operations workflows.
Optimize ticket routing, dispatching, escalation paths, and SLA management.
Assist departments with agreement setup, recurring billing structures, and contract administration.
Monitor process adherence and recommend corrective actions when necessary.

Reporting & Analytics

Develop operational dashboards and executive-level reporting.
Build KPI reporting related to service performance, utilization, SLA attainment, backlog management, and operational efficiency.
Analyze trends and provide recommendations for continuous improvement.
Support leadership requests for reporting and business insights.

Data Quality & Governance

Audit customer, agreement, service, and asset data for accuracy.
Identify data inconsistencies and implement cleanup initiatives.
Establish governance standards and documentation practices.
Maintain platform documentation, SOPs, and process maps.

Training & Enablement

Train new and existing users on ConnectWise best practices.
Develop user guides and standard operating procedures.
Serve as an internal subject matter expert for platform-related questions.
Promote adoption of efficient workflows and business processes.

Integration Management

Support integrations between ConnectWise and third-party business applications.
Assist with API-based integrations and automation initiatives.
Troubleshoot synchronization and workflow issues.
Coordinate with vendors and internal stakeholders on enhancement requests.

Required Qualifications

3+ years of hands-on ConnectWise PSA / ConnectWise Cloud administration experience.
Experience in an MSP, MSSP, VAR, or IT services organization.
Strong knowledge of:
- Service Boards
- Ticketing workflows
- Agreements
- SLAs
- Dispatching
- Time entry management
- Reporting and dashboards
- Workflow rules and automation
Experience supporting service delivery and operational teams.
Strong analytical, organizational, and problem-solving skills.
Advanced Microsoft Excel proficiency.

Preferred Qualifications

ConnectWise Administrator certifications or equivalent experience.
Experience with ConnectWise Asio.
Experience with BrightGauge or Power BI.
Understanding of MSP operational best practices.
Exposure to cybersecurity, managed services, or professional services environments.
Experience with API integrations and automation platforms.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: vonqfeed2
Position Id: 974174393
Posted 47 minutes ago

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