Telecommunications Analyst

Overview
We are seeking a Telecommunications Support Specialist to support and administer enterprise telephony systems. This role focuses on VoIP phone systems, contact center applications, and day-to-day telecom support, while working closely with internal IT teams and end users.
This position sits onsite in La Crosse, WI.
Responsibilities:

• Administer and support enterprise telephony environments, including VoIP PBX systems, contact center platforms, voicemail, call routing, tie lines, analog lines, call accounting, and call recording
• Create, modify, and remove end-user phone configurations and assist with phone deployments
• Monitor telephony systems to proactively identify and address potential issues
• Maintain an inventory management system for tracking telecom equipment
• Support telecom-related service request tickets and provide level 1 voice support
• Assist with system upgrades, maintenance, and preparation alongside other team members
• Create and maintain telecom documentation for operational and planning purposes
• Assist with user training and develop end-user training materials related to telecom tools and systems

Required Qualifications

• 1+ year of experience working in IT, or a completed 2-year degree in IT or telecommunications
• General knowledge of IT infrastructure
• Basic working knowledge of VoIP PBX and call center systems
• Experience supporting telephone systems, voicemail, contact center tools, and call recording software
• Ability to provide organized, timely level 1 technical support with minimal supervision
• Strong documentation skills and attention to detail

Job Type & Location
This is a Contract position based out of La Crosse, WI.
Pay and Benefits
The pay range for this position is $22.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in La Crosse,WI.
Application Deadline
This position is anticipated to close on May 8, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.