Helpdesk

Service Desk Analyst

Location: Hybrid (Onsite 1-3 days per week)
Schedule: Monday-Friday, 7:00 AM - 4:30 PM
Contract Duration: Initial 6 months, with strong potential for long-term extension

Position Overview

We are seeking an experienced Service Desk Analyst to provide helpdesk support through an IT Service Center. This role supports both internal employees and external users who rely on public-facing systems, including applications, job search platforms, and rsum databases.
The ideal candidate is customer-focused, technically capable, and comfortable assisting a wide range of users in a fast-paced support environment.

Key Responsibilities

• Provide Level 1-2 helpdesk support for hardware, software, and application issues
• Assist both internal users and external customers with system and application support
• Troubleshoot and resolve Windows 11 and Office 365 issues
• Manage user accounts, permissions, and access using Active Directory
• Support login issues, access requests, and general technical inquiries
• Document incidents, resolutions, and escalations in a ticketing system
• Escalate complex issues as appropriate while maintaining ownership until resolution
• Deliver excellent customer service through clear, professional communication

Training & Work Schedule

• First 2 weeks: Fully onsite (40 hours/week) for training
• After approximately 2 months: Additional 2 weeks of onsite training
• Ongoing schedule includes 1-3 onsite days per week, with remaining days remote
• Some flexibility may be required to start earlier or work later depending on support needs

Required Skills & Qualifications

• Strong experience with Windows 11, Office 365, and Active Directory
• Prior helpdesk or service desk support experience
• Excellent communication and customer service skills
• Ability to support both technical and non-technical users effectively
• Intermediate-level troubleshooting and problem-solving ability

Experience Level

• Intermediate IT support experience required

Job Type & Location
This is a Contract position based out of Madison, WI.
Pay and Benefits
The pay range for this position is $18.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Madison,WI.
Application Deadline
This position is anticipated to close on May 4, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.