Desktop Support Specialist

Tier 2 IT Desktop Support Specialist (End User Computing)

TEKsystems is partnering with a local company who is seeking a skilled Tier 2 IT Desktop Support Specialist. This long-term contract role is critical to ensuring reliable, high-uptime IT services across multiple business areas. The ideal candidate is a strong technical problem-solver with hands-on experience in Windows-based environments, excellent customer service skills, and comfort working onsite in a manufacturing setting where uptime and responsiveness are essential.

Role Overview

The Tier 2 IT Desktop Support Specialist serves as an escalation point for Tier 1 issues and provides advanced support for end-user computing, hardware, software, and production-floor systems. This role partners closely with infrastructure, network, security, and operations teams to maintain stable and efficient IT services across both office and shop floor environments.

Key Responsibilities

Desktop & End-User Support

• Provide Tier 2 support for desktops, laptops, tablets, and mobile devices (primarily Windows-based).
• Troubleshoot and resolve complex hardware, software, and peripheral issues escalated from Tier 1.
• Support Microsoft Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, and standard business applications.
• Image, deploy, configure, and maintain desktops and laptops using standard build processes.
• Support printers, barcode scanners, label printers, and other manufacturing-floor peripherals.

Manufacturing & Shop Floor Support

• Provide onsite technical support for production-floor systems, including:
  • Manufacturing, quality, and inventory workstations
  • HMIs, thin clients, and industrial PCs (as applicable)
• Partner with engineering, production, and operations teams to minimize downtime.
• Respond quickly to IT incidents that impact manufacturing operations.

Systems, Accounts & Access Management

• Manage user accounts, permissions, and group policies in Active Directory.
• Assist with onboarding and offboarding processes, including hardware setup, account provisioning, and access controls.
• Support secure remote access solutions such as VPN, MFA, and remote desktop tools.

Incident, Problem & Asset Management

• Document incidents, service requests, and resolutions in the ITSM/ticketing system.
• Identify recurring issues and support root cause analysis and long-term fixes.
• Track and manage IT assets, including inventory, lifecycle management, and replacements.

Collaboration & Continuous Improvement

• Act as an escalation resource and mentor for Tier 1 support staff.
• Collaborate with infrastructure, network, security, and third-party vendors.
• Create and maintain IT documentation, knowledge base articles, and standard operating procedures.
• Participate in technology refresh initiatives, system upgrades, and IT projects.

Required Skills & Qualifications

• 3-5 years of hands-on IT Desktop or End User Support experience (Tier 2 level or equivalent).
• Strong troubleshooting experience with:
  • Windows 10/11
  • Microsoft 365
  • Active Directory & Group Policy
  • Intune
  • SharePoint
  • Scripting (PowerShell or similar)
  • Azure environment familiarity
  • Network connectivity and troubleshooting
• Experience supporting desktops, laptops, printers, and peripherals.
• Familiarity with ticketing systems and ITIL-based support processes.
• Ability to work fully onsite in a manufacturing environment (office + shop floor).
• Strong communication skills with a customer-focused approach.

Job Type & Location
This is a Contract position based out of Waukesha, WI.
Pay and Benefits
The pay range for this position is $30.00 - $33.65/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Waukesha,WI.
Application Deadline
This position is anticipated to close on Apr 22, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.