End User Computing Specialist

Description:
The End User Computing Specialist provides advanced technical support for end-user computing, hardware, software, and manufacturing-floor technology. This role serves as an escalation point for Tier 1 support and partners closely with infrastructure, network, security, and operations teams to ensure reliable, secure IT services across office and production environments.
The ideal candidate is a strong troubleshooter with hands-on experience supporting Windows-based environments and is comfortable working onsite in a fast-paced manufacturing setting where system uptime is critical.

Desktop & End-User Support

• Provide Tier 2 support for desktops, laptops, tablets, and mobile devices in a Windows-focused environment
• Troubleshoot and resolve complex hardware, software, OS, and peripheral issues escalated from Tier 1
• Support Microsoft Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, and standard business applications
• Image, deploy, configure, and maintain desktops and laptops using standard deployment and build processes
• Support printers, barcode scanners, label printers, and other manufacturing-floor peripherals

Manufacturing & Shop Floor Support

• Provide onsite technical support for production-floor systems, including:
  • Workstations supporting manufacturing, quality, and inventory systems
  • HMIs, thin clients, or industrial PCs (as applicable)
• Partner with engineering, production, and operations teams to quickly resolve issues and minimize downtime
• Respond rapidly to IT incidents that impact manufacturing operations and production continuity

Systems, Accounts & Access

• Manage user accounts, permissions, and group policies in Active Directory
• Support onboarding and offboarding processes, including hardware setup, account provisioning, and access management
• Assist with secure remote access solutions such as VPN, MFA, and remote desktop tools

Incident, Problem & Asset Management

• Document incidents, service requests, and resolutions in the IT service management (ITSM) system
• Identify recurring issues and assist with root cause analysis and long-term remediation
• Track and manage IT assets, including inventory, lifecycle management, and replacements

Collaboration & Continuous Improvement

• Act as an escalation resource and mentor for Tier 1 support staff
• Collaborate with infrastructure, network, security, and third-party vendors as needed
• Contribute to IT documentation, knowledge base articles, and standard operating procedures
• Participate in technology refreshes, system upgrades, and IT projects

Required Skills

• Windows 10/11 desktop support and troubleshooting
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Active Directory user and group administration
• Endpoint provisioning, imaging, and device lifecycle management
• Intune and MDM concepts
• Printer and peripheral troubleshooting (including print servers)
• Network connectivity troubleshooting (wired/wireless)
• Basic scripting and automation concepts

Additional Qualifications

• 3-5 years of hands-on IT Desktop or End-User Support experience (Tier 2 level or equivalent)
• Strong troubleshooting skills across hardware, software, and operating systems
• Experience supporting desktops, laptops, printers, and related peripherals
• Familiarity with ticketing systems and ITIL-based support processes
• Ability to work onsite in both office and manufacturing environments
• Strong customer service, communication, and documentation skills

Preferred Qualifications

• Experience supporting IT in a manufacturing or industrial environment
• Knowledge of networking fundamentals (DHCP, DNS, TCP/IP)
• Experience with endpoint management tools (Intune, SCCM, or similar)
• Familiarity with ERP, MES, or production-related systems
• A+, Network+, or Microsoft certifications (or equivalent experience)

Job Type & Location
This is a Contract position based out of Waukesha, WI.
Pay and Benefits
The pay range for this position is $30.00 - $33.65/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Waukesha,WI.
Application Deadline
This position is anticipated to close on Apr 22, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.