Cluster Telecom Services Manager (CTSM)

RESPONSIBILITIES:
Kforce has a client that is seeking a Cluster Telecom Service Manager (CTSM) in New York, NY.

Overview:
The Cluster Telecom Service Manager (CTSM) provides strategic leadership and operational oversight for telecommunications and network services across a group of venues. This role is ideal for a highly motivated, extremely detail-oriented leader who excels at empowering teams, resolving complex issues, and ensuring consistent service delivery. The CTSM supports and mentors Venue Telecom Service Managers (VTSMs), ensuring alignment with organizational standards and seamless coordination across venues.

Key Responsibilities:
* Oversee telecom service delivery across multiple venues, ensuring consistency, quality, and operational readiness
* Lead and mentor a team of VTSMs, providing guidance, escalation support, and performance oversight
* Serve as the escalation point for venue-level telecom issues and coordinate with the Technology Operations Center (TOC) for resolution
* Develop and manage cluster-wide telecom strategies, schedules, and resource plans
* Ensure compliance with organizational standards for telecom services including Cisco LAN/WLAN architecture, VoIP, mobile networks, and spectrum management
* Provide operational leadership for resolving network issues across venues, acting as the senior point of contact for triage and escalation
* Ensure alignment between telecom operations and both physical and virtual security protocols
* Collaborate with internal departments, external partners, and government agencies to ensure seamless service integration and delivery
* Track risks, issues, and performance across all venues in the cluster, and report regularly to senior leadership
* Support recruitment, onboarding, and training of VTSMs and their teams

REQUIREMENTS:
* 8+ years of experience in operations, project management, or technology leadership roles, with at least 3 years managing multi-site teams, preferably in a live sports environment
* Demonstrated success in leading complex, high-stakes operations in live event or venue environments
* Familiarity with telecommunications systems and infrastructure; a solid understanding of Cisco LAN/WLAN networking and security principles is a plus, not required
* Highly motivated, proactive, and capable of driving performance across multiple teams
* Organizational Excellence: Demonstrates mastery in orchestrating complex, multi-venue operations; Anticipates interdependencies across sites, builds scalable plans, and ensures all venues under the cluster remain -audit ready- through rigorous documentation and proactive oversight
* People & Communication: A confident, composed communicator who leads with clarity under pressure; Capable of running high-stakes bridge calls, mentoring VTSMs, aligning cross-functional teams, and briefing senior executives with authority and precision
* Customer Focus: Maintains a sharp focus on the end-to-end event experience across the cluster; Anticipates operational needs, balances competing priorities, and makes informed trade-offs to uphold service quality and stakeholder satisfaction
* Attention to Detail: Holds a high bar for accuracy and consistency across all venues; Tracks issues, assets, and deliverables with precision, ensuring nothing falls through the cracks in a fast-paced, high-visibility environment
* Stakeholder Engagement & Problem Solving: Builds strong relationships with internal teams, partners, and vendors; Navigates ambiguity with confidence, resolves escalations swiftly, and drives alignment across diverse stakeholders to keep operations on track

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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