Technical Operations Manager

RESPONSIBILITIES:
Kforce has a client that is seeking a Technical Operations Manager in New York, NY.

Overview:
We are seeking a seasoned and technically proficient Technical Operations Manager to lead post-deployment operations across a large-scale, multi-site technology program. This role is critical to ensuring the stability, performance, and visibility of complex network infrastructure supporting high-profile, time-sensitive operations. The ideal candidate will bring deep expertise in Cisco routing/switching, MPLS, and enterprise network operations, as well as experience supporting optical networks for both broadcast and data networking traffic. Strong leadership and executive communication skills are essential for engaging with senior stakeholders and executive sponsors.

Key Responsibilities:
* Lead and manage all site-based technical operations once infrastructure is deployed and live
* Oversee a team of engineers and technical staff across multiple locations, ensuring 24/7 operational readiness
* Serve as the primary escalation point for critical incidents and ensure rapid resolution in alignment with service level expectations
* Interface with executive stakeholders and partners to provide operational updates, risk assessments, and performance reporting
* Own the incident management lifecycle, including root cause analysis, reporting, and continuous improvement
* Ensure compliance with network segmentation, broadcast readiness, and cybersecurity protocols
* Coordinate with deployment teams to ensure smooth handoff from build to operations
* Utilize and manage enterprise-grade tools (e.g., ServiceNow, ThousandEyes, Cisco Catalyst Center) for observability, ticketing, and performance assurance
* Support test events and rehearsals leading up to go-live, ensuring operational readiness and resilience
* Provide operational oversight for optical transport networks supporting both broadcast and IP networking traffic across all venues

REQUIREMENTS:
* 10+ years of experience in technical operations, network engineering, or infrastructure management
* Proven leadership experience managing large-scale technical teams in high-pressure environments

Deep technical experience in:
* Cisco routing and switching (CCNP/CCIE preferred)
* MPLS, SD-WAN, and WAN optimization
* Optical transport networks (DWDM, CWDM) for broadcast and data networking
* Network observability and incident response
* Experience with enterprise ITSM platforms (e.g., ServiceNow) and network monitoring tools (e.g., Catalyst Center, LogicMonitor, etc.)
* Exceptional communication and executive presentation skills
* Ability to work on-site in Los Angeles and travel between LA-regional locations as needed
* Experience supporting large-scale, high-visibility programs or events is highly desirable

Preferred Qualifications:
* Experience working with or for large scale sporting events
* Familiarity with large-scale network deployments and operational handovers
* Background in telecom service delivery or managed services

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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