Help Desk/Desktop Support Analyst

Description

We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Indianapolis, Indiana. This long-term contract position offers an excellent opportunity to showcase your expertise in IT support and troubleshooting. The ideal candidate will play a vital role in ensuring smooth technical operations and providing exceptional service to end-users.

Responsibilities:
Respond promptly to incoming service desk tickets and provide effective solutions to technical issues.
Manage and maintain user accounts within Active Directory, ensuring proper permissions and security protocols.
Troubleshoot and resolve software and hardware problems related to Microsoft Windows 10 systems.
Provide guidance and support to end-users experiencing technical difficulties.
Monitor system performance and address potential issues proactively.
Document resolutions and maintain accurate records of support interactions.
Install, configure, and update software applications as required.
Collaborate with other IT team members to implement improvements and optimize workflows.
Deliver exceptional customer service while maintaining a detail-oriented approach.
Ensure compliance with internal IT policies and procedures.

Requirements

Proficiency in Active Directory for user account management.
Strong knowledge of Microsoft Windows 10 operating systems.
Experience in basic troubleshooting of software and hardware issues.
Familiarity with managing service desk tickets and workflows.
Excellent communication and problem-solving skills.
Ability to work both independently and as part of a team.
Prior experience in a help desk or desktop support role.
Commitment to delivering high-quality technical support.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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