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[W2] Technology Program Management Staff

Hybrid in Dallas, TX, US • Posted 4 days ago • Updated 3 days ago

Contract W2

No Travel Required

Hybrid

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Program Management
Lead to Cash
Customer Success
Service Delivery

Summary

Job Overview
Manages execution of complex technical programs using established methodologies. Focuses on Lead-to-Cash processes for Customer Support, Customer Success, and Service Delivery teams. Oversees a technology landscape including Salesforce, Gainsight, and AI platforms. Requires high-level cross-functional coordination.

Responsibilities

Project Planning and Execution
- Scope and plan large-scale, cross-functional technology projects from start to finish.
- Form project teams and secure resource commitments from line managers.
- Select project methodologies and ensure team adherence to processes.
- Estimate project effort and manage budget acquisition.
- Lead project review meetings with Directors and VPs.

Program and Portfolio Management
- Manage ongoing programs involving multiple projects and teams.
- Implement large-scale process changes across departments.
- Define and track Program Key Performance Indicators (KPIs).
- Plan for long-term resource requirements.
- Facilitate program retrospectives and document roles and responsibilities.

Stakeholder Management and Communication
- Drive change management to all of the impacted stakeholders and their enablers (e.g., Communications, Enablement,
- Build and maintain relationships with company VPs and Directors.
- Provide clear updates on changes to scope, schedule, and budget.
- Report on technology portfolios to executives.
- Identify methods to improve efficiency across projects and programs.

Methodologies and Tools
- Establish consensus on project processes and templates.
- Form cross-functional governance groups to maintain project standards.
- Utilize frameworks such as Agile, SDLC, or Scrum.

Qualifications
- 7+ years of experience in technical program management.
- Associate’s degree preferred.
- Experience with GTM tools such as Salesforce and Gainsight.
- Experience utilizing AI to improve individual and team productivity.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90989446
Position Id: RW_JP5249/5250
Posted 4 days ago

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