Position: Senior ServiceNow Developer MDM Vendor Management Team (2 positions) Location: Remote (preferred candidates local to Charlotte, NC)
Type: 6 Months (Contract to hire)
Pay Rate: $65/hr on W2 no benefits
Certifications:
ServiceNow Certified System administrator (required)
ServiceNow Certified Application Developer (preferred)
Familiar with ITIL and Service Management processes
Any agile training and/or certificate
Screening Question:
You are designing multi-step vendor workflows in ServiceNow involving approvals, task
orchestration, and pre/post-integration steps using Flow Designer and subflows. How would you
structure these flows to ensure scalability, reusability, and maintainability? Then relate it to a similar
project you've worked on what flows you built, how you handled complexity, and your role in
driving the solution.
Your system needs to handle large inbound vendor datasets with import sets, transformations,
coalesce logic, and governance rules. How would you design the data ingestion and validation
process to ensure data quality and integrity? Then explain a real project where you worked with
large datasets in ServiceNow, including how you handled duplicates, errors, and data consistency.
You are responsible for building integrations between ServiceNow and external systems (REST/S3)
with robust error handling, retries, and logging. How would you design these integrations end-to end? Then connect it to a past project where you implemented similar integrations, including payload handling, debugging issues, and ensuring reliability.
What you will do:
Build and maintain controller flows and reusable subflows for multistep vendor processes (approvals, tasks, pre/postintegration steps).
Develop catalog items, client scripts, and script includes; keep forms and MRVS logic clear and maintainable.
Design and support REST/S3 integrations (payload creation, status checks, work notes, retries).
Work with large inbound data sets map, coalesce, and govern data as it lands in ServiceNow.
Implement robust error handling and validation; read logs, trace failures, and fix root causes.
Model and use key data relationships (vendor, contracts, approval steps, hierarchy, category codes).
Demo your work to stakeholders; build quick POCs when we need to test an approach.
Collaborate in Agile ceremonies; refine stories, meet acceptance criteria, and iterate quickly.
Support UAT prep data, triage issues, and close feedback loops with admins and fulfillers.
Partner with platform admins and project leadership to keep releases smooth and predictable.
What you will bring:
3 5 years handson ServiceNow development with Flow Designer, -flows Approvals, Catalog Items, Client Scripts, and Script Includes.
Experience working with custom scoped applications, ACLs, Client Scripts, Business Rules
Familiar with OOTB functionality and knowing when to configure the application vs customize it
Knowledge on ServiceNow best practices and platform principles
Experience with IT Service Management (ITSM), Customer Service Management (CSM), SPOKE/Integration Hub
Proven experience integrating ServiceNow with external systems (REST/S3) and handling payloads
endtoend.
Comfortable working with data governance concepts and inbound data patterns (import sets,
transforms, coalesce).
Strong debugging instincts know where to look, how to log, and when to fail fast.
Clear communicator who can explain tradeoffs to nondevelopers and keep stakeholders aligned.
Experience working in Agile (stories, acceptance criteria, iteration cycles) and supporting UAT.
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