Aruba ClearPass
Ensure high availability and reliability of operation of Aruba NAC services.
Provide user and device access support through authentication and authorization policies.
Deliver efficient issue resolution via Level 1 and Level 2 support tiers.
Assist in maintaining secure onboarding for employees, guests, IoT, and headless devices.
Coordinate with internal teams and vendors for advanced issue resolution (Tier 3 escalation).
Supported Environments
Aruba NAC Policy Manager (virtual or hardware appliances)
NAC Guest, Onboard, OnGuard modules
Aruba Mobility Controllers and Access Points (for context integration)
Wired switches (Aruba, Cisco, or other 802.1X-capable)
External Identity Sources (e.g., Active Directory, LDAP, Azure AD, etc.)
Endpoint profiling, posture assessments, and enforcement policies
Roles & Responsibilities
Ensure high availability and reliability of operation of Aruba NAC services.
Provide user and device access support through authentication and authorization policies.
Deliver efficient issue resolution via Level 1 and Level 2 support tiers.
Assist in maintaining secure onboarding for employees, guests, IoT, and headless devices.
Coordinate with internal teams and vendors for advanced issue resolution (Tier 3 escalation).
Supported Environments
o Aruba NAC Policy Manager (virtual or hardware appliances)
o NAC Guest, Onboard, OnGuard modules
o Aruba Mobility Controllers and Access Points (for context integration)
o Wired switches (Aruba, Cisco, or other 802.1X-capable)
o External Identity Sources (e.g., Active Directory, LDAP, Azure AD, etc.)
o Endpoint profiling, posture assessments, and enforcement policies
Provide front-line support for basic issues and user requests.
Monitor NAC system availability (via dashboards or SNMP traps)
Respond to service tickets related to:
o Authentication failures
o Guest portal access issues
o Basic onboarding problems
o Posture check failures
Create and follow documented SOPs to:
o Unlock user MAC addresses
o Reset endpoint attributes (e.g., posture states, roles)
o Review of the health status of NAC nodes
o Notify Level 2-3 team of persistent or complex issues
o Troubleshoot RADIUS authentication failures using Access Tracker and Event Viewer
o Review logs and logs for posture, profiling, and authorization issues
o Modify enforcement and role mapping policies (under change control)
o Manage MAC Caching, Static Host Lists, and Endpoint database
o Perform system health checks and apply minor configuration changes
o Assist in integration troubleshooting with external sources (AD, MDM, Cert Authorities)
o Coordinate upgrades and patching under guidance from Tier 3vendor
o Maintain documentation of policies, certificates, and integrations
o Create problem records and knowledge base articles for recurring issues
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