Brooksource
Brooksource

Product Owner - Customer Identity & Access Management

North Carolina, NC, US • Posted 6 hours ago • Updated 6 hours ago
Contract Independent
Contract W2
On-site
$55.00 - $65.00/hr
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Job Details

Skills

  • Pivotal
  • Customer Experience
  • Bridging
  • Functional Requirements
  • Onboarding
  • Acceptance Testing
  • Product Optimization
  • Collaboration
  • IT Security
  • Management
  • JIRA
  • Scrum
  • Writing
  • User Stories
  • Facilitation
  • Sprint
  • Agile
  • Requirements Elicitation
  • Software Engineering
  • Communication
  • Stakeholder Management
  • Analytical Skill
  • Problem Solving
  • Conflict Resolution
  • Customer Facing
  • Authentication
  • Authorization
  • SSO
  • Multi-factor Authentication
  • Lifecycle Management
  • Banking
  • Financial Services
  • Identity Management
  • SAP WM

Summary

Product Owner - Customer Identity & Access Management (CIAM)

Charlotte, NC

Hybrid role (3 days onsite, 2 days remote)

$55 - $65 per hour

6-month contract with strong potential for extension or full-time conversion
ABOUT THE ROLE

Our client, Brooksource, is seeking a Product Owner to lead critical Customer Identity and Access Management (CIAM) initiatives across consumer-facing digital platforms. In this hybrid role based in Charlotte, NC, you will serve as the primary owner of a dedicated Agile squad backlog, collaborating closely with business stakeholders, technology, and engineering teams to deliver secure and seamless digital access solutions. You will play a pivotal role in translating business needs into actionable requirements, facilitating Agile ceremonies, and ensuring the delivery of CIAM capabilities that enhance both customer experience and security. This position is ideal for a Product Owner who thrives in a fast-paced environment, enjoys managing priorities across multiple stakeholders, and excels at bridging business and technology teams. The role is offered as a 6-month contract with strong potential for extension or full-time conversion. Standard business hours (Monday-Friday) and a business casual environment apply. Please note: W-2 only (not compatible with C2C or 1099); candidates must be authorized to work in the U.S. without sponsorship. Applications will be accepted through November 13th, 2026.
WHAT YOU'LL DO

  • Partner with business, technology, product, and engineering teams to define priorities and delivery objectives for CIAM initiatives.
  • Own and manage the product backlog for a dedicated Agile squad, ensuring work is appropriately prioritized and aligned with business goals.
  • Write, refine, and maintain user stories, acceptance criteria, and functional requirements within Jira.
  • Lead backlog refinement sessions and facilitate sprint planning, backlog grooming, and cross-functional product discussions.
  • Serve as the primary liaison between business stakeholders and technical delivery teams, clarifying requirements and removing roadblocks.
  • Support initiatives related to customer identity and access management, including customer registration, onboarding experiences, authentication, authorization, and identity lifecycle management.
  • Track product progress, dependencies, risks, and delivery milestones, ensuring timely and effective delivery.
  • Participate in user acceptance testing (UAT) and validate that delivered functionality meets business requirements.
  • Leverage stakeholder feedback, metrics, and business outcomes to drive continuous product improvement.
  • Collaborate with stakeholders across business, product, technology, security, and operations teams to ensure cohesive delivery.
  • Maintain visibility into delivery progress, dependencies, risks, and milestones while helping Agile teams execute effectively.
  • Deliver CIAM capabilities that improve customer access experiences, security, and operational effectiveness.
WHAT YOU BRING

  • 5+ years of experience as a Product Owner, Business Analyst, Product Manager, or related role.
  • Direct experience supporting Customer Identity and Access Management (CIAM) initiatives.
  • Experience owning and prioritizing Agile product backlogs for delivery teams.
  • Proficiency with Jira and Agile/Scrum methodologies.
  • Experience writing user stories, acceptance criteria, and business requirements.
  • Experience facilitating backlog refinement, sprint planning, and other Agile ceremonies.
  • Experience gathering requirements and translating business needs into actionable deliverables.
  • Experience working closely with software engineering teams and technical stakeholders.
  • Strong organizational, communication, and stakeholder management skills.
  • Strong analytical and problem-solving capabilities.
  • Experience with identity and access management platforms (e.g., Okta, Ping Identity, ForgeRock, Auth0) (preferred).
  • Experience supporting customer-facing digital products and platforms (preferred).
  • Understanding of authentication, authorization, single sign-on (SSO), multi-factor authentication (MFA), and identity lifecycle management (preferred).
  • Experience within banking, financial services, fintech, or other highly regulated industries (preferred).
  • Experience supporting enterprise digital transformation initiatives (preferred).
WHAT'S IN IT FOR YOU

  • Opportunity to lead high-impact CIAM initiatives in a dynamic, fast-paced environment.
  • Hybrid work schedule with a business casual environment.
  • Potential for contract extension or full-time conversion.
  • Collaborative culture with cross-functional teams.
  • Professional growth in digital security and access management.


#LI-WM1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10110651
  • Position Id: a1Wcv000001C2dNEAS
  • Posted 6 hours ago

Company Info

About Brooksource

Here at Brooksource, relationships are at the center of everything we do. Since 2000, we have established and maintained long-lasting relationships with our clients and consultants to create an unparalleled experience. Brooksource is a trusted services provider that specializes in delivering Engineering and IT solutions for Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our Workforce Transformation program. As a certified partner for Salesforce, AWS, Microsoft, Google Cloud, and many other technology alliances, we are looking for professionals who want to be on the frontline of the latest trends in the industry.

We offer contract, contract-to-hire, and direct placement consultant opportunities, to provide a career path that can meet anyone's desires. The job search is hard, but you don’t have to do it alone! We know a successful partnership requires a good fit. Your personality, experience, and skill set are all important, contributing factors to that partnership. You can count on us to take the time to understand the type of technical and cultural fit that is right for you. As a Brooksource consultant, you will be provided with a comprehensive benefits plan, competitive compensation, and even paid time off!

Cyber Security Warning: Please be aware that all official Brooksource communications will ONLY come from emails displayed as [name]@brooksource.com. The use of any other domains is NOT an official Brooksource employee and could be fraudulent.

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Benefits & Perks: 

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc. 

 Pay Disclaimer: 

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Partnerships:

  • Gold Microsoft Partner – Cloud Platform
  • Gold Microsoft Partner – Data Analytics
  • Silver Microsoft Partner – Data Platform
  • Silver Microsoft Partner – Security
  • Silver Microsoft Partner – Application Development
  • Silver Microsoft Partner – Data Center
  • AWS Partner
  • Salesforce Partner
  • Salesforce – Authorized Training Provider
  • Salesforce Talent Alliance Employer
  • Tableau Services Partner
  • Snowflake Partner
  • Google Cloud Platform (GCP) Services Partner

Awards (Extended):

  • Best Places to Work 2022, Charlotte Business Journal, 2022
  • Best Places to Work in Jacksonville, Jacksonville Business Journal, 2021
  • Best Places to Work in Jacksonville, Jacksonville Business Journal, 2020
  • Best Places to Work in Charlotte (#8 Small Business), Charlotte Business Journal, 2019
  • 2019 Best Places Work in Kentucky, Kentucky Chamber of Commerce, 2019
  • Top Workplaces, Indy Star, 2019
  • Best Places to Work in Jacksonville, Jacksonville Business Journal, 2019
  • Best & Brightest Companies to Work For in the Nation, Best & Brightest, 2018
  • Top Work Places, Indy Star, 2018
  • Best Places to Work, Jacksonville Business Journal, 2018
  • Best Places to Work, Charlotte Business Journal, 2018
  • Best Places to Work in Kentucky (Small/Medium), Kentucky Society for Human Resource Management State Council and the Kentucky Chamber of Commerce, 2018
  • Milwaukee’s 2018 Best And Brightest Companies To Work For, Milwaukee's Best and Brightest Place to Work, 2018
  • Best Places to Work, Best Places to Work in Kentucky, 2017
  • Best Places to Work, Best Places to Work in Kentucky, 2016
  • Best Places to Work, Jacksonville Business Journal, 2016
  • Top Workplaces, The Indianapolis Star, 2016
  • Top Workplaces, Indianapolis Star, 2015
  • Best Places to Work, Charlotte Business Journal, 2015
  • Best Places to Work Atlanta, Atlanta Business Chronicle, 2014
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