CX Analyst

RESPONSIBILITIES:
Kforce has a client in Stamford, CT that is seeking a CX Analyst.

Responsibilities:
* Educating and socializing the Digital Service & CX strategy to internal and external partners
* Supporting the integration of new products and services, regulatory requirements, tools, technologies, and markets into existing operations
* Ensuring complete analysis and understanding of interdependencies, business risks, risk mitigators that could impact or be impacted by the delivery of new products and services
* Ensuring all defined business rules/policies are documented and implemented as designed
* Ensuring available technology is fully leveraged
* Functioning as the liaison between the business unit and other functional organizations
* Leveraging data to recommend enhancements to ensure the customer experience with implementation is industry-leading

REQUIREMENTS:
* Bachelor's degree in Business Administration or related field or equivalent experience
* 3+ years of Business Operations Analysis experience
* 3+ years of telecommunications and/or experience with technology/software products
* Personal computer and software applications (i.e. Word, Excel, Visio, etc.)
* Able to analyze and synthesize complex data

Able to:
* Quickly identify business problems & opportunities
* Communicate effectively orally and in writing
* Define key performance indicators/metrics
* Manage multiple projects simultaneously
* Document, prepare, and present data-driven presentations
* Make decisions and solve problems while working under pressure
* Partner with internal and external stakeholders, including vendor relationships

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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