Business Analyst Field Workforce Management-H1B- Local to MO

Maryland Heights, MO, US • Posted 1 hour ago • Updated 1 hour ago
Contract Independent
Contract W2
6 Months
On-site
$55 - $60/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Capacity Management
  • Field Service
  • Optimization
  • Requirements Elicitation
  • Routing
  • Salesforce.com
  • Scheduling
  • WFM
  • Workflow
  • Workforce Management

Summary

Job Title: Business Analyst Field Workforce Management
Must-Have Skills

8 10 years of experience as a Business Analyst
Strong Field Workforce Management (WFM) experience
Hands-on experience with field/mobile workforce management tools such as:
Salesforce Field Service
Oracle Field Service / TOA
ClickSoftware
ServiceNow FSM
IFS / Clevest
Experience with technician scheduling, route/dispatch optimization, appointment/capacity management, or geofenced job execution
WFM experience must be with field/mobile workforce, not contact-center agent scheduling
Nice-to-Have

Strong requirements gathering and documentation
Experience investigating and resolving field workforce/process issues
Experience working with business and technical teams
Key Responsibilities

Analyze and document requirements for field workforce management and dispatch processes.
Support technician scheduling, routing/dispatch, appointment capacity, and field execution workflows.
Investigate workforce/process issues and work with technical and business teams to identify and implement solutions.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10202300
  • Position Id: 9100534
  • Posted 1 hour ago
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