Cell Phone Repair Technician- Partnership Store (Google)

{"description": "Cell Phone Repair Technician- Partnership Store (Google)

Boston, MA

$20/hr

POSITION OVERVIEW
The UBIF Technician - Google performs device diagnostics, component-
level repairs, and customer support for Google-branded hardware. This
role focuses on safe, consistent service procedures, accurate
documentation, and maintaining quality standards. Technicians
troubleshoot issues, replace parts, and verify functionality while
protecting customer data and following store workflow. Success
requires precise workmanship, clear communication, and adherence to
repair policies, ESD practices, and inventory controls. The technician
collaborates with teammates to meet turnaround targets and deliver a
reliable experience to customers across varied repair scenarios.
Schedule Expectations: Full-time team members are scheduled for 40
hours per week, 5 days a week. Store hours differ by location, and
flexibility is required to work opening, mid, and closing shifts as
scheduled.

ESSENTIAL JOB SKILLS/DUTIES
Perform diagnostics on Google devices.
Execute board-level and modular repairs.
Document work performed accurately.
Protect customer data and privacy.
Manage parts, tools, and inventory.
Meet repair quality and turnaround targets.

REQUIRED TECHNICAL SKILLS
Smartphone and tablet repair proficiency.
ESD-safe handling and workstation setup.
Micro-soldering or fine assembly skills.
Diagnostic software and test procedures.
Battery, display, and camera replacement.
Firmware update and reset processes.

REQUIRED SOFT/LEADERSHIP SKILLS
Clear, professional customer communication.
Strong attention to detail and accuracy.
Problem-solving under time constraints.
Team collaboration and reliability.
Accountability for results and safety.

REQUIRED EDUCATION & EXPERIENCE
High school diploma or equivalent.
Experience repairing consumer electronics.
Record of consistent quality outcomes.
Comfort with structured service workflows.

PREFERRED EDUCATION & EXPERIENCE
Prior Google device repair experience.
Retail or service desk background.
Micro-soldering coursework or training.

REQUIRED LICENSES/CERTIFICATIONS
ESD awareness training completed.

PREFERRED LICENSES/CERTIFICATIONS
OEM-authorized Google device certification.
CompTIA A+ or equivalent credential.

SUPERVISORY RESPONSIBILITIES
No formal supervisory responsibilities.

TRAVEL REQUIREMENTS
Travels: Occasional local store support.
% of Time: Up to 10%.
Overnight Travel: Rare, business need dependent.

PHYSICAL DEMANDS & WORKING CONDITIONS
Stationary Position: Frequently
Pushing/Pulling/Reaching: Occasionally
Kneel: Occasionally
Grab: Frequently
Bend: Occasionally
Lift/Carry Over: Up to 30 lbs
Vision: 20/20 corrected vision
Hearing: Receive detailed information if spoken to
Moving Mechanical Parts: Occasionally
Heavy Machinery: No
Fumes or Airborne Particles: Occasionally
Outdoor Frequency: Rare
Electricity: Frequently
Loud Noise: Occasionally", "salary_raw": null}