Desktop / Field Support Technician

• Provide deskside and field technical support for desktops, laptops, tablets, smartphones, telephony, AV equipment, and related infrastructure.
• Support installation, configuration, testing, and troubleshooting of computer systems and peripherals.
• Diagnose and resolve technical issues related to operating systems, applications, and hardware.
• Perform fault diagnostics and deliver solutions while maintaining service standards and agreements.
• Manage and resolve end-user issues, including device setup, repair, and maintenance.
• Handle ticketing system requests, ensuring timely resolution and regular status updates to users.
• Provide infrastructure support and administration functions as required.
• Perform OS imaging, reimaging, and system administration tasks.
• Maintain asset inventory and assist with equipment movement in compliance with safety guidelines.
• Deliver on-site and remote support, including coverage for multiple locations when required.
• Provide end-user training and guidance on hardware and software usage.
• Recommend and implement upgrades to end-user devices.
• Work collaboratively in both operational and project-based environments.

Experience:

• Experience providing desktop and field support in a corporate or enterprise environment.
• Hands-on experience with troubleshooting hardware, software, and network-related issues.

Responsibilities:

• Deliver second-level IT support to end users.
• Ensure timely resolution of incidents and service requests.
• Maintain high levels of customer satisfaction through effective communication.
• Manage and prioritize support tickets efficiently.
• Support infrastructure and device management activities.

Should Have:

• Strong customer service and communication skills.
• Ability to work independently and within a team.
• Flexibility to work in shifts and support multiple locations.
• Strong problem-solving and troubleshooting abilities.

Skills:

• Expertise in desktop and end-user IT infrastructure, including desktops, laptops, printers, and mobile devices.
• Proficiency in Microsoft Windows operating systems and productivity tools.
• Experience with device management and directory services.
• Familiarity with ticketing systems and collaboration tools.
• Basic knowledge of networking technologies and video conferencing systems.

Qualification And Education:

• Bachelor s degree in a relevant technical field or equivalent experience.