Help Desk Technician

New York City, NY, US • Posted 4 hours ago • Updated 4 hours ago

Contract Independent

Contract W2

On-site

Depends on Experience

Fitment

Dice Job Match Score™

🎯 Assessing qualifications...

Job Details

Skills

Help Desk
A+ certification
troubleshooting
Ios
Android
ticket resolution
procurement

Summary

Role Help Desk Technicians

Location New York

Duration 12 Months

Minimum of 2 3 years of handson Help Desk or IT support experience
A+ certification required
Strong troubleshooting skills and customer service mindset
Proficiency with Windows, Microsoft Office, and mobile device support (iOS/Android)
Strong Excel skills (sorting, filtering, formulas, data entry)

These roles focus on daytoday troubleshooting, ticket resolution, AV support, procurement assistance, and supporting the rollout of a new Help Desk ticketing system. Ideal candidates are serviceoriented, organized, and comfortable working in a fastpaced, userfacing environment.

Provide firstlevel and limited secondlevel support for hardware, software, mobile devices, and account access
Field and log tickets via phone, email, and walkups
Troubleshoot issues using remote tools and knowledge base resources
Support AV and conference room technology
Assist with procurement tasks, including creating POs and coordinating with vendors

Please share resumes at

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91139145
Position Id: 8876471
Posted 4 hours ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Help Desk Technician

Dice Job Match Score™

Job Details

Skills

Summary

Similar Jobs