Salesforce Business Analyst

Job: Salesforce BA
Location: Remote
Employment Type: Contract

Position Summary

We are looking for an experienced Salesforce Business Analyst with strong Salesforce Health Cloud experience to gather healthcare business requirements, translate them into functional specifications, and collaborate with Salesforce developers and architects to deliver healthcare CRM solutions.

Key Responsibilities

• Collaborate with healthcare stakeholders and technical teams to gather, analyze, and document business requirements.

• Translate business requirements into user stories, acceptance criteria, functional specifications, and process flows.

• Support Salesforce Health Cloud implementation, enhancements, configuration, and integration initiatives.

• Work with developers and architects on healthcare workflows, data mapping, and integration requirements.

• Coordinate UAT, manage backlogs, track project progress, and ensure successful delivery.

Required Qualifications

• 5+ years of experience as a Business Analyst in Salesforce or enterprise CRM implementation projects.

• Strong functional experience with Salesforce Health Cloud.

• Experience gathering requirements, conducting stakeholder workshops, and documenting functional specifications.

• Strong knowledge of Agile methodologies, user stories, acceptance criteria, and backlog management.

• Good understanding of healthcare workflows, patient management, care coordination, and healthcare business processes.

Preferred Qualifications

• Experience in hospitals, healthcare providers, health insurance, or clinical technology environments.

• Knowledge of HIPAA regulations and healthcare data privacy requirements.

• Familiarity with Health Cloud features such as patient management, care plans, provider management, and patient engagement.

• Experience with EHR/EMR integrations and healthcare interoperability standards such as HL7 and FHIR.

• Salesforce Business Analyst or Health Cloud certifications; experience with Jira and Confluence is a plus.