Description Position Overview
We are seeking an experienced IT Trainer (Application Trainer) to support the successful adoption and ongoing use of Electronic Health Records (EHR) applications. This role is responsible for designing, developing, and delivering effective end-user training programs that enhance system usability and user proficiency.
The ideal candidate will bring a strong background in application training, instructional design, and user education, along with the ability to translate complex technical concepts into user-friendly learning experiences.
Key Responsibilities
- Deliver engaging instructor-led and virtual training sessions for new and existing applications
- Develop and maintain training materials, including:
- User guides
- Quick reference documents
- Videos and e-learning modules
- Customize training content based on user roles, workflows, and system configurations
- Conduct training needs assessments and recommend appropriate learning strategies
- Support system rollouts, upgrades, and enhancements through targeted training initiatives
- Provide hands-on demonstrations and facilitate interactive learning sessions
- Evaluate training effectiveness and continuously improve content based on feedback
- Serve as a Subject Matter Expert (SME) on application functionality and workflows
- Collaborate with Health Services, IT teams, and vendors to align training with system capabilities
- Track training schedules, attendance, and completion metrics
Requirements Required Qualifications
- Bachelor's degree in Education, Information Systems, Healthcare Informatics, Business, or related field (or equivalent experience)
- 5+ yearsof experience in application training, software implementation, or user education
- 3+ yearsof experience delivering presentations and facilitating training for diverse audiences
- 5+ yearsof experience developing training materials using tools such as:
- Microsoft PowerPoint
- Learning Management Systems (LMS)
- Video authoring tools
- Strong ability to communicate technical concepts in a clear, user-friendly manner
Skills & Competencies
- Excellent verbal and written communication skills
- Strong organizational and time-management abilities
- Ability to adapt training approaches to different learning styles and technical skill levels
- Analytical mindset with strong attention to detail
- Ability to work independently and collaboratively in cross-functional teams
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