AI technical Writer

AI Documentation Technical Writer

Sunnyvale, CA || Greenwood Village, CO || Draper, UT

We are looking for a senior content operations / documentation transformation consultant (7+ yrs) with proven AI-assisted content workflow experience, strong information architecture / taxonomy / governace depth, hands-on with platforms like Confluence, MadCap Flare, SharePoint, or Document360, and ideally a cybersecurity or enterprise-SaaS background.

Overview

The consultant will lead the modernization of the user documentation operating model across a cybersecurity product portfolio. The role assesses current documentation processes, tools, governance, and content lifecycle, then designs and establishes the foundation for a scalable, AI-assisted approach that improves efficiency, consistency, and quality while maintaining rigorous standards for technical accuracy and accountability.

Scope of Work

•            Assess the current state of user documentation across processes, workflows, tooling, governance, and content health.

•            Design a future-state, AI-first documentation operating model that improves content creation, maintenance, reuse, and governance.

•            Establish documentation standards, information architecture, taxonomy, metadata, versioning, and content lifecycle practices.

•            Identify and pilot high-value AI use cases across drafting, summarization, content reuse, maintenance, and knowledge management.

•            Evaluate and recommend improvements to documentation platforms, workflows, and integrations.

•            Define governance frameworks, ownership models, review processes, and content health metrics.

•            Partner with Product, Engineering, Support, and Technical Writing teams to drive adoption and enable new ways of working.

•            Deliver recommendations, implementation roadmaps, playbooks, and practical solutions that can be sustained beyond the engagement.

Expected Deliverables

•            A documented AI-first future-state documentation operating model.

•            An end-to-end content lifecycle framework: creation, review, approval, publication, maintenance, measurement, archival, and retirement.

•            Piloted AI-assisted workflows with recommendations for broader adoption.

•            Clear governance, ownership, accountability, and content standards.

•            A standardized approach to information architecture, taxonomy, metadata, and content reuse.

•            Tooling and process recommendations to improve efficiency, consistency, and maintainability.

•            A documentation health metrics framework for measuring ongoing success.

•            Technical writing teams enabled with the processes, guidance, and training to sustain the new model.

•            A prioritized roadmap for continued implementation following the engagement.

Required Qualifications

•            7+ years in technical documentation, content operations, knowledge management, or related consulting roles.

•            Proven experience transforming documentation or content operations programs.

•            Hands-on experience implementing AI-assisted content workflows, knowledge management solutions, or enterprise content strategies.

•            Strong command of content governance, information architecture, taxonomy, metadata, and content lifecycle management.

•            Experience with documentation/KM platforms such as Confluence, MadCap Flare, SharePoint, Document360, or similar.

•            Strong stakeholder management, facilitation, and change management skills.

Preferred Qualifications

•            Experience with highly technical products, enterprise SaaS platforms, or cybersecurity solutions.

•            US or Canadian citizenship.

•            Ability to support Central and Eastern time zones in addition to Pacific/Mountain.