Title: ServiceNow Developer/Architect
Location: Remote
Job Description:
We are seeking a skilled ServiceNow Developer with strong experience in implementing and managing the Configuration Management Database (CMDB) module. The ideal candidate will play a key role in designing, developing, and maintaining ServiceNow solutions to support IT service management and business operations.
Key Responsibilities:
Design, develop, and implement ServiceNow solutions with a focus on CMDB.
Configure and maintain CMDB, including data models, relationships, and data integrity.
Implement and support Discovery and Service Mapping.
Ensure CMDB data accuracy, governance, and compliance with best practices.
Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
Customize workflows, business rules, client scripts, and UI policies within ServiceNow.
Troubleshoot and resolve issues related to CMDB and other ServiceNow modules.
Participate in system upgrades, patches, and enhancements.
Required Skills & Qualifications:
Strong hands-on experience as a ServiceNow Developer.
Proven experience implementing and managing CMDB.
Good understanding of ITSM processes and ServiceNow platform capabilities.
Experience with ServiceNow scripting (JavaScript, Glide API).
Familiarity with ServiceNow Discovery and Service Mapping.
Ability to work independently and in a team-oriented environment.
Strong problem-solving and communication skills.
Preferred Qualifications:
Experience with Customer Service Management (CSM) module.
ServiceNow certifications (CSA, CAD) are a plus.
Experience with integrations (REST/SOAP APIs).
Knowledge of ITIL framework
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