job summary:
To serve as the first point of contact for Client dealer technical communicators requiring assistance with product problem health management (for all Client Products). The DSE-2 provides the dealer with interim and permanent repair information to restore product functionality
location: Peoria, Illinois
job type: Contract
salary: $25 - 27 per hour
work hours: 8am to 5pm
education: Associates
responsibilities:
Responsibilities:
The initial triage on product health events (includes the receiving and recording of Incident Reports to Client)
Records event information for future reference and for CPI data mining Investigates documented information
Manages dealer inquiry to closure
Techinical Skills Required:
- Strong mechanical / product knowledge. Hands on machine experience
- 2-5 years of product support related experience or equivalent.
- Additionally, the incumbent will have demonstrated proficiency in: Client product line and related products
- Understanding of the dealer product support network
- A sense of urgency to resolve product health issues
- Applied Failure Analysis
- Navigating key Client product support systems
Soft Skills Required:
Written and oral communications skills with Dealer and Client personnel (Fluent in English)
Education & Experience Required:
- This position requires a detail-oriented person with a strong mechanical / product knowledge and / or an Engineering degree - this could include an accredited engineering or related degree.
qualifications:
- This position requires a detail-oriented person with a strong mechanical / product knowledge and / or an Engineering degree - this could include an accredited engineering or related degree.
#LI-KC1
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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