Product Manager

Job#: 3025945

Job Description:
Product Manager

Location: Charlotte, North Carolina (On-site)

Employment Type: Contract

Contract Duration: 12 Months

Role Overview

This Product Manager will be responsible for product planning and execution throughout the product lifecycle for critical service offerings within the Productivity Portfolio of products. The key responsibilities will include gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, supply chain, and support to ensure financial and customer satisfaction goals are met. This role is responsible for multiple technology projects impacting business units across a large enterprise.

Key Responsibilities

• Define the product strategy and roadmap for the Microsoft 365 family of products.
• Understand and represent the needs and requirements of a wide variety of customers.
• Deliver requirements documents with prioritized features and corresponding justification.
• Drive new product enhancements and updates through the development process lifecycle.
• Ensure service adoption forecasts are met and perform product demonstrations for customers.
• Understand all aspects of the costs and financial levers that impact the product, proposing a budget to ensure key goals are met.
• Develop and manage the core positioning and messaging for the product across various marketing campaigns.
• Deliver monthly metrics including volumes, savings, and expenses with forecasts.
• Run beta and proof-of-concept programs with early-stage products.
• Identify, document, and monitor client requirements as they relate to the Microsoft 365 products.

Required Qualifications

Education: Bachelor's or Master's degree in Information Technology or a related field.

Experience: 10+ years of experience as an Information Technology professional, with 7+ years in Product Management. A background working in a technical environment and prior experience in a high-volume production organization are required. Must have a demonstrated history of success defining and launching products.

Technical Skills: Experience with Microsoft products, specifically Microsoft 365 and SCCM. Proficiency working with large sets of data using Excel and SQL is necessary, along with familiarity with JIRA. Experience with software deployment and software lifecycle processes is also required.

General Skills: A strong understanding of the product management discipline is essential. Candidates must possess exceptional executive presentation and communication skills, with the ability to deliver messages to individuals with varying degrees of technical understanding. Excellent influencing, problem resolution, and teamwork skills are required, as is the proven ability to influence cross-functional teams without formal authority.

Preferred Qualifications

• Experience working in a highly regulated financial institution.
• A Product Management Certification.
• Knowledge and achievement in Six Sigma methodologies.
• Experience with IT Service Management (ITSM).

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apex uses a virtual recruiter as part of the application process. Click for more details.

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Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.