M365 L2 Production Support

Job#: 3031132

Job Description:
M365 L2 Production Support

Pay Range: $56-60/hr.

Hybrid Schedule (3 days onsite/2 days remote)

Approved Locations: Charlotte, NC; Jacksonville, FL; Plano, TX

Employment Type: Contract

Role Overview

We are seeking an experienced technical resource for a subject matter expert role providing 2nd level support for M365 collaboration products. This position involves troubleshooting multiple products, documenting findings, and providing training. The role is customer-facing, requiring interaction with various users, including executive support, and engineering teams. Responsibilities include managing a ticket queue, directing workload, and participating in on-call rotations for 24x5 shift work.

Key Responsibilities

• Lead or participate in the design, development, and implementation of complex system engineering activities.
• Serve as a Subject Matter Expert and escalation point for unresolved problems and complex service requests.
• Manage ticket queues, direct team workload, and manage shifts.
• Troubleshoot M365 products, document findings, and provide assistance to the team.
• Administer messaging and collaboration user accounts, including name changes, group list maintenance, and mailbox disabling.
• Provide technical leadership and check the work of less experienced associates.
• Develop and update training materials and process documentation.
• Engage with internal business partners, including executives, through phone, IM, and email to resolve tickets.
• Coordinate with developers and project managers to deploy enterprise solutions.
• Protect the security of the messaging environment through administration of access controls.

Required Qualifications

Technical Skills: Strong capability in M365 products, with an emphasis on Microsoft Teams, Outlook, and OneDrive. Knowledge of operating systems is required.

Professional Skills: Excellent verbal and written communication skills are necessary for engaging with internal partners and documenting resolutions. The ability to work independently, manage multiple tasks, and apply complex technical principles is required.

Preferred Qualifications

• An Information Technology degree or technology certifications are preferred.
• Experience with Splunk for running queries is beneficial.

Compensation

The anticipated pay range for this position is $56.00 to $60.55 per hour. Please note that the exact compensation may vary based on factors including but not limited to experience, skills, and geographic location.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.