Contact Center Business Analyst (100% Remote)

Skills Set: We need resource who has experience in Contact Center applications like Cisco/NiCE/Genesys. The project is of migration from Cisco platform to NiCE platform. Anyone having knowledge of NiCE or Cisco would be excellent, but if we can get someone with Genesys knowledge, that will work also.

Job Title: Cisco Webex CCE EngineerDuration: 6 MonthsLocation: Woodland Hills, CA ONSITE preferred/Open to Remote in US West Coast Role OverviewWe are looking for candidates with strong experience in migrating contact center applications from Cisco On-Premise to Cisco Webex Contact Center Enterprise (WXCCE). The candidate should be capable of identifying bottlenecks, troubleshooting migrated systems, and remediating faulty call flows. The associate will work directly with customers. Key Respons

Hi, I have a REMOTE PROJECT so if interested then do let me know ROLE - CISCO CONTACT CENTER GENESYS SME LOCATION - REMOTE ROLE OVERVIEW We are seeking a Contact Center SME to provide strategic advisory and architectural leadership across enterprise contact center environments. This role will assess current-state capabilities, define future-state architecture, and guide modernization across telephony, customer engagement platforms, and operating models. The ideal candidate brings a blend of h

RESPONSIBILITIES: Kforce's client is looking for a Contact Center Engineer to join the Contact Center Platforms team. This team is primarily responsible for overseeing the development and ongoing support of contact center platforms including Five9, Verint, LiveVox, Zendesk, and Oracle Fusion Service Cloud. The Contact Center Engineer is responsible for both frontline (Level 1) support and platform administration (Level 2) for contact center systems. This includes user support and triage, platfor